Customer Relationship Management Customer Service Strategies First Call Resolution Self Service 
Interactions
JULY 9, 2024
However, the success of your IVA will depend on if it’s serving your customers well by understanding their intent and helping them complete their tasks in a self-service manner that lets them move on with their day. Some questions you can ask include: Do customers have a smooth experience when switching service channels (e.g.,
Myra Golden
APRIL 11, 2023
This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. By equipping your agents with the right tools, you can help them provide better service and improve efficiency.
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