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According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customerservice as a ‘true test’ of how much a company values them.” ” And customerservicetraining is vital to maintaining excellent customer relations. Image source: ALISON.
An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective CustomerServiceTraining The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.
I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. Shep Hyken is a customerservice/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.
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