Customer Relationship Management, Customer Voice and First Call Resolution

How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

MARCH 6, 2025

Customer Lifetime Value (CLV) the total value a customer brings over the life of the relationship (improvements in CX should increase CLV through higher loyalty and spend). Operational KPIs such as response times, on-time delivery, or first-call resolution rate.

B2B

B2B Customer Journeys How To Effort Score

8 Types of Customer Complaints and How to Resolve Them

ProProfs Chat

DECEMBER 28, 2020

It is time we ask ourselves, “why is it important for my business to receive customer complaints?”. While customer service complaints pose a challenge to your reputation in the market if customers voice their complaints publicly, they still help you work on different problem areas and improve your business processes efficiently.

How To

How To Knowledge Base First Call Resolution Customers

Customer Experience Update

How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

8 Types of Customer Complaints and How to Resolve Them

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