Experience Investigators by 360Connext

JANUARY 7, 2025

Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Get the FREE CX Mission Statement Workbook Define Your Organizations Customer Experience Mission. Gather customer data sources : Its okay if your organization doesnt have an internal data expert who can help.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

TeamSupport

JULY 27, 2018

Customer Relationship Management (CRM) can have many different definitions, and can sometimes cause confusion. Does CRM include correspondence before a company becomes a customer, such as sales and marketing? Should CRM extend to all areas of a business, including internal IT teams who don’t interact with customers?

Customer Relationship Management 40

Customer Relationship Management Customer relationships B2B Customer Success 40

Storyminers

JULY 2, 2020

Poll the audience and then send the equivalent of a landing page and free download to your audience. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. Here are a few tools I’m currently reviewing: Sli.do. Poll Everywhere. Tie your website to your CRM.

Customer Journeys 246

Customer Journeys CRM Retail Video 246

ReviewTrackers

JULY 1, 2020

Your organization can access the ReviewTrackers API to download review data and sync with whatever reporting structure, CRM (customer relationship management) suite, or POS (point-of-sale) system or software you’re using. Use the Zapier Integration to Automate Review Management Tasks.

Net Promoter Score 123

Net Promoter Score Social Media Automotive Customer Relationship Management 123

Comm100

MARCH 8, 2017

Shaw’s Twitter feed is consistent with his work, and is peppered with helpful, accessible information on how to inspire employee and customer loyalty. Kate Leggett is the Vice President and Principal Analyst at Forrester Research for customer relationships management and customer service. Download Now.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

InMoment XI

JUNE 7, 2024

The benchmarks serve as a valuable tool for organizations looking to assess their reputational performance, set goals, make informed decisions, and drive continuous customer experience improvement. Understanding how your hotel stacks up against competitors can inform your strategic decision-making and help you stay ahead of the competition.

Hotels 195

Hotels Management Social Media Hospitality 195

AWS Machine Learning

DECEMBER 11, 2024

Since that time, thousands of active users have asked hundreds of thousands of questions through Field Advisor, which we have embedded in our customer relationship management (CRM) system, as well as through a Slack application. The following screenshot shows an example of an interaction with Field Advisor.

Sales 97

Sales Customer Engagement Engagement Knowledge Base 97

NICE inContact

AUGUST 1, 2019

Get more information about CX strategy, building loyalty, turning customers into advocates, and growing revenue by downloading Blueprint for Growth: The Ultimate Guide for Turning Customers into Advocates. The post Boost Revenue in 8 Easy Steps appeared first on NICE inContact Blog.

Self Service 120

Self Service Contact Center Omni-Channel Loyalty Programs 120

Gainsight

JANUARY 21, 2025

Better tools for the customer journey : Gone are the days when CS teams could scrape by with generic systems or makeshift Customer Relationship Management tools (CRMs) trying to match the functionality of a dedicated Customer Success Platform (CSP). But what does this increased investment actually mean?

Customer Retention 52

Customer Retention Customer Relationship Management Trends Customer Success 52

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Free Download: Never Miss a VIP White Paper. Download Now. Whitepaper.

Social Media 162

Social Media Omni-Channel CRM B2B 162

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Free Download] Live Chat Scripts to Make Stellar Agents. Download Now.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

Comm100

JUNE 30, 2016

.” With a 4 ½ out of 5 star rating, Customer Service Excellence is a self-paced course that uses interactive drag-and-drop features and active feedback that can help students obtain top-notch customer relationship management skills. Customer Service by Vision2Learn. Download Now. Cost: Free.

Customer Service Training 183

Customer Service Training Course Training Customer Service 183

Inbenta

MAY 14, 2021

The goal behind these new improvements is to reduce physical contact, especially in a pandemic context, avoiding totems or counter service, without the need to download a specific application. “About 35% of the people who needed to check-in were able to complete it through this solution. Powered by Inbenta’s innovative AI.

Airlines 99

Airlines Case Study Chatbots Call Center 99

Alliance by IFS

MAY 28, 2019

To learn more about cutting costs with FSM software, download the complete whitepaper here. Furthermore, by keeping customers up to date about their equipment’s life cycle, they can make smart judgment calls to retire or upgrade an asset before it fails, which saves your company even more time and can generate even more revenue.

Software 92

Software Management Self Service Customer Retention 92

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Free Download: Never Miss a VIP White Paper. Download Now. Whitepaper.

Social Media 130

Social Media Omni-Channel CRM B2B 130

Vonage

FEBRUARY 7, 2017

Customers want agents to know who they are, and to be able to access pertinent information – such as their personal details, account history and past engagements – in an instant. The fix: To achieve the required standard of customer service, it’s essential to invest in effective customer relationship management (CRM) technology.

Customer Service 120

Customer Service Self Service How To Gamification 120

Totango

NOVEMBER 27, 2023

Those insights empower CS teams to proactively deliver maximum value to customers, reduce churn risks, uncover accounts with high and low engagement, and maximize growth through expansion revenue. Cross-functional collaboration B2B organizations increasingly rely on multiple best-in-class tools to manage customer data as tech stacks expand.

Report 98

Report Trends Customer Success Self Service 98

Optimove

FEBRUARY 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Learn how Terminal X improved overall average order value and increased profitability based on strategic initiatives that included increased pricing and minimum shipping requirements.

Sales 69

Sales Multi-Channel Fashion eBook 69

GetFeedback

APRIL 8, 2019

Make it worth their time by offering an Amazon gift card giveaway or an awesome download of premium content. Pay attention to the language your customers use in their answers. Or better yet, actually converse with your customers. I know, crazy, right? That information can be a gold mine. . Where do you find this information?

Customer Journeys 207

Customer Journeys B2B Analytics Social Media 207

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Customer experience programs are far more than surveys. Surveys will always play a part in customer experience. As you do, your data is integrated via API to the gaming company’s customer relationship management (CRM) platform and player profile database.

Survey 98

Survey Return on Investment eBook System 98

ReviewTrackers

FEBRUARY 7, 2018

Your organization can access the API to download review data and sync with whatever reporting structure, CRM (customer relationship management) suite, or POS (point-of-sale) system or software you’re using. Read our blog post for detailed information on how to download and use the ReviewTrackers app for Hootsuite.

Net Promoter Score 7

Net Promoter Score Social Media Automotive Customer Relationship Management 7

Vonage

JANUARY 16, 2017

Customer relationship management (CRM) systems can now help agents access relevant prospect data in real-time, which help provide the support needed to deliver better results. As you can see, there are a wide range of skills and techniques that a contact manager can adopt to help breed success. Embrace new technologies.

Customer Service 120

Customer Service Social Media Technology Training 120

SurveyGizmo

NOVEMBER 5, 2021

Please download our CX Predictions for 2022 ebook for our full report. Many Customer Experience (CX) teams lack the data integration of their Sales and Marketing counterparts. This is part 3 in a 5-part series. CX Lags Behind.

Data 98

Data Net Promoter Score NPS Effort Score 98

Influitive

OCTOBER 12, 2018

Since then, it’s been downloaded over 5,700 times. It’s been five years since Influitive published the Advocate Marketing Playbook. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened.

Innovation 91

Innovation Customers Marketing Company 91

Education Services Group

NOVEMBER 21, 2022

In particular, Customer Success Operations is suffering from the lack of technologies tailored to fit the requirements of an organization that needs to scale. Almost 83% of those surveyed utilize a Customer Relationship Management (CRM) software versus 46.3% that have a specialized Customer Success Platform (CSP).

Study 98

Study Leadership Customer Success Industry 98

Influitive

OCTOBER 12, 2018

Since then, it’s been downloaded over 5,700 times. It’s been five years since Influitive published the Advocate Marketing Playbook. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened.

Innovation 87

Innovation Customers Marketing Company 87

Influitive

MAY 15, 2015

Metrics related to interactions and engagement could include the growth in number of posts contributed by members, number of comments made to blog posts, number of downloads for specific documents, and even uploads, such as photos or video. Don’t forget customer satisfaction & feedback. Download the report now.

ROI 61

ROI B2B Roadmap Metrics 61

Optimove

JULY 22, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. The CRM Marketer Evolution’s Curve Guide Download Now >> 2.

CRM 52

CRM Tips Strategy Marketing 52

Kustomer

JUNE 27, 2022

Today’s consumer, as a result, finds great benefit in a hybrid customer experience that combines the spark of human communication and the convenience of sophisticated digital assistance. Kustomer has conducted extensive research exploring trends in customer experience.

Consumers 84

Consumers Customer Experience Social Media Poor Customer Service 84

TeamSupport

SEPTEMBER 21, 2018

By leveraging information procured from customer relationship management (CRM) solutions, AI can highlight key customer information and make it immediately accessible to agents. Click to download our whitepaper on how strong customer service is a great growth strategy!

Self Service 74

Self Service Transportation Analysis Healthcare 74

delighted

SEPTEMBER 21, 2021

Once you identify your business’ buyer persona(s) and establish their customer journey, you need to put data-driven technology in place that tracks their journey. This includes: Website analytics and dashboard software Customer relationship management software (CRM). Customer relationship management software (CRM).

Customer Engagement 85

Customer Engagement Engagement Net Promoter Score NPS 85

Pretium Solutions

DECEMBER 11, 2024

Our guide explores how you can leverage the best software for each business function, from accounting to customer relationship management (CRM). Download the guide to Essential Small Business Software Tools now and start creating a tech stack that supports your success! Then let’s get started!

Software 52

Software Tools CRM Customer relationships 52

Kustomer

OCTOBER 1, 2022

Customer service software can help keep customer needs satisfied and free up human support teams to address pressing issues, like angry emails, more thoroughly. From email automation to employing a customer relationship manager (CRM), there are many different types of email customer service software that have a variety of functions.

Customer Service 77

Customer Service Software Customers Communication 77

Alliance by IFS

OCTOBER 18, 2019

Not only will this help your customers maximize asset uptime, but it also greatly enhances the value of service you deliver. Personalize the Customer Experience. By definition, customer relationship management entails learning more about the people you do business with and creating low effort, pleasant experiences for them.

Software 75

Software Self Service Multi-Channel ROI 75

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. The time, money and effort saved for both agents and customers is notable. Combining these two tools can create a more positive customer experience and help your agents be more productive and effective with their work.

Chatbots 88

Chatbots CRM Connections Multi-Channel 88

BirdEye

JANUARY 5, 2023

Content management systems (CMS) are used to manage and store website content. Online reputation managers should at least have a basic understanding of how this resource works in order to be able to update content quickly and accurately. SEO Local Search Checklist – Download Now.

Company 98

Company Management Multi-Channel Social Media 98

Confirmit

MAY 29, 2018

True insights from Market Research, Voice of the Customer and Employee Engagement programs rely on the ability to correlate and integrate the information with other areas of your business, such as platforms for Customer Relationship Management, product management, Enterprise Resource Planning, or accounting.

Employee Engagement 51

Employee Engagement Customer Relationship Management Customer relationships Innovation 51