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Can remote work be managed? We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. Regardless of how your customers like to communicate, you’ll be able to keep track of everything from a single dashboard.
Can remote work be managed? We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. Regardless of how your customers like to communicate, you’ll be able to keep track of everything from a single dashboard.
Three Ways To Improve Agent Performance Metrics Contact center managers should provide additional agent training. Incorporate gamification and other engagement tactics to boost retention of content. Develop and enhance your knowledge base and resources available to agents to help them better resolve customer questions and challenges.
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