Customer Relationship Management Effort Score Gamification Telecommunications 
NobelBiz
FEBRUARY 27, 2024
Metrics include First Call Resolution , Customer Satisfaction Score , and Call Handling Time 1. Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. It provides insight into the overall customer relationship and satisfaction.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. She is also a Global Public Speaker and Trainer and is skilled in customizing key messages for a variety of professional audiences.
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