Customer Relationship Management Gamification Loyalty Telecommunications 
NobelBiz
FEBRUARY 27, 2024
By streamlining operations, call centers can significantly reduce wait times, which normally is a common source of customer frustration. The improvements made in the call handling process directly contribute to a more positive customer experience, which contributes to higher levels of satisfaction and loyalty.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Currently, she is the Manager of CX and Consulting at Avtex Solutions and Advisory Board Member at CX Accelerator. LinkedIn : [link].
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