InMoment XI

JUNE 7, 2024

REPORT Hospitality Reputation Benchmarks Report 2024 InMoment’s 2024 Hospitality Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the hospitality and restaurant industries — and how these reviews reflect the experiences patients want to have.

Hotels 260

Hotels Management Social Media Hospitality 260

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Opinionator

MARCH 10, 2021

Customer input is at the location, using a pen and paper to fill in the card, which is then placed in a box, mailed or just handed to staff. The information on these cards can be anonymous and usually in the form of a survey. Business owners use the data to improve the guest experience.

Feedback 87

Feedback Guest Experience Hospitality Customers 87

CSM Magazine

SEPTEMBER 28, 2016

A strong Disney principle is that cast members should treat each other as they would a guest. The Disney formula for success is: “A quality guest experience + a quality cast experience + quality business practices = the future.”. Habit #4: The customer experience is researched and measured, and then the data is applied.

Customer Focused 40

Customer Focused Company Airlines Culture 40

North Highland

SEPTEMBER 16, 2019

The timeshare industry needs to reconsider its value proposition, customer relationship management (CRM) infrastructure, and data strategy to inform a better acquisition process. Customer experience is priority number one. Marketing and sales goals will be measured and reported against this data.

Travel 45

Travel ROI Entertainment CRM 45