ProProfs Chat
MARCH 26, 2020
Well, a drop in customer satisfaction could be the outcome of all the challenges a chat operator faces when managing multiple customers. How to Manage Multiple Customers: Small Operator Handbook. All focus on helping chat operators manage multiple customers at the same time.
SurveySensum
JULY 14, 2020
She is now Chief Customer Officer at ClearAction Continuum. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She led CX company-wide for 11 years at Applied Materials.
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Storyminers
JULY 6, 2020
Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Kate Leggett.
Storyminers
JULY 6, 2020
Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Kate Leggett.
Qualtrics
JULY 23, 2019
She’s the author of The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age and The CRM Handbook: A Business Guide to Customer Relationship Management. Jill Dyche – Dyche is a strategy consultant, an executive adviser, a keynote speaker, and a self-proclaimed data geek and dog rescuer.
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