Remove Customer Relationship Management Remove Innovation Remove Leadership Remove Lifetime Customer
article thumbnail

Top 50 Customer Success Influencers 2021

SmartKarrot

He is the Executive Director at The Customer Success Association and as the Director/Analyst of Mikael Blaisdell & Associates Inc. , he has been supporting the customer relationship management professionals and teams for over decades now. Peter Armaly. James Scott. as a Coach and Advisor respectively. Nils Vinje.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link].