Customer Relationship Management Leadership Seminar 
Storyminers
JULY 6, 2020
He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Bill has over thirty years of luxury resort/club management experience.
Customer Guru
AUGUST 21, 2018
He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI.
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Storyminers
JULY 6, 2020
He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Bill has over thirty years of luxury resort/club management experience.
ChurnZero
AUGUST 14, 2020
Use these essential integrations for Customer Success software to fully wield the power of your customer data and create more enlightened customer experiences. . Customer Relationship Management (CRM) Software. CRMs primarily function as a relationship information database. What is a CRM?
Bold360
DECEMBER 1, 2016
He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.
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