Customer Relationship Management, Mobile Customer Service and Self Service

One in Every Five Mobile Users Actively Seeks Help While Using an App

Natalie Petouhof

FEBRUARY 2, 2016

Of the 284 million users who actively sought help in-app, only seven percent proceeded to file a support ticket after utilizing a specific self-service FAQ provided in-app, thus proving the efficacy of proactive in-app support. Mobile customer service is very important, as more and more customers are using their mobile devices.

Self Service

Self Service Mobile Customer Service CRM Customer Relationship Management

SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more.

Software

Software Customer Engagement Engagement Omni-Channel

Customer Experience Update

One in Every Five Mobile Users Actively Seeks Help While Using an App

SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

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