Lumoa

NOVEMBER 17, 2022

Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. . Improving Customer Relationships with AI. Artificial Intelligence (AI) is a fantastic way to reduce costs and optimize customer support without diminishing customer experience.

e-support 195

e-support Customer Experience Social Media Chatbots 195

ShepHyken

OCTOBER 17, 2023

Curiosity may have killed the cat, but it will give life to your customer relationships! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service Training 150

Customer Service Training Customer Service Interaction Customer relationships 150

ShepHyken

JANUARY 6, 2021

As sophisticated CRMs (Customer Relationship Management systems) and AI integrate, the data that is generated will help companies create a more personalized experience. Customers enjoy feeling connected—when companies know who they are—even if it’s at a digital level. Personalization at a digital level is getting more personal.

Self Service 172

Self Service Chatbots Customer Relationship Management Customer Service Training 172

ShepHyken

NOVEMBER 25, 2024

The Power of Customer Behavior Analysis by Mike Henry (InMoment) Customer behavior analysis refers to the process of studying, analyzing, and acting on your customers’ behavior. Actively analyzing customer behavior can help your business improve operations, marketing efforts, and help build stronger customer relationships.

Customer Service 70

Customer Service Contact Center Trends Analysis 70

ShepHyken

FEBRUARY 14, 2022

Don’t miss the opportunity to create customer loyalty through an easy and hassle-free return policy. This article covers several important ways to deliver that return policy experience that fosters goodwill and gets customers to return again and again. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.

Customer Service 126

Customer Service Customer Service Training Policies Loyalty 126

Stella Connect

JANUARY 9, 2018

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust. Our customers love how transparent we are as a company.

Customer Service Training 41

Customer Service Training Training Customer Service Management 41

ShepHyken

JUNE 26, 2019

Let’s say a customer calls for support. Thanks to good CRM (Customer Relationship Management) software, the agent knows who this customer is, when they last called, what they called about, what they’ve bought in the past, etc. The post Predictive Customer Support appeared first on Shep Hyken. Crisis averted!

Customer Relationship Management 134

Customer Relationship Management Customers Customer Service Training CRM 134

ShepHyken

JUNE 22, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. In many situations, if not most, intent is more important than perfection. .

Customer Service Training 139

Customer Service Training Training Retail Communication 139

ShepHyken

AUGUST 23, 2021

How To Conduct the Best Customer Service Training (+ Top Training Programs) by Alejandra Zilak. Bluleadz) At the end of the day, you can invest all you want in fancy customer relationship management (CRM) tools and omnichannel communications. It’s about customer service training.

Customer Service 19

Customer Service Customer Service Training Loyalty Programs Loyalty 19

ShepHyken

SEPTEMBER 2, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Does It Matter How You Refer to Your Customers? Follow on Twitter: @Hyken.

Hotels 161

Hotels Connections Customer Service Training Retail 161

ShepHyken

NOVEMBER 11, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Tips 164

Tips Customer Service Training Customer Service Training 164

ShepHyken

MAY 12, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus™ customer service training programs , go to www.thecustomerfocus.com. For information, contact 314-692-2200. Follow on Twitter: @Hyken.

Course 168

Course Customer Service Training Retail Examples 168

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Read our post, 15 Top Customer Service Training Courses for Your Agents for Comm100 approved resources.

Customer Retention 163

Customer Retention Loyalty Strategy Loyalty Programs 163

ShepHyken

MARCH 17, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post How to Care More About the Customer Than the Sale appeared first on Shep Hyken.

Sales 173

Sales How To Customer Service Training Customers 173

ShepHyken

OCTOBER 22, 2021

Find ways to surprise customers with moments of delight. Celebrate long-time customer relationships by setting up anniversary celebrations at your business that celebrates the relationship (and perhaps offer some perks). A customer experience strategy is not a one-time occurrence. Continue to Evolve.

Tips 152

Tips Customer Experience Management Return on Investment 152

ShepHyken

JULY 5, 2017

Traditional personalization came from remembering past customers, using their name, building rapport and other personal, human-to-human, interactions. A good customer relationship management program (CRM) could help in certain sales and support situations. So, let’s talk about what this really means. Follow on Twitter: @Hyken.

Marketing 103

Marketing Customer Relationship Management Conference Customer Service Training 103

ShepHyken

MARCH 31, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Get to Know Your Customer Day appeared first on Shep Hyken.

Customer Service Training 159

Customer Service Training Feedback Customers Groups 159

ShepHyken

JULY 29, 2019

(Totango) This is why customer success is critical now. We are running our business in a reality of today’s customer-centered economy. Enterprises reap the most benefits of nurturing customer relationships long-term in order to keep customers constantly satisfied. My Comment: Customer success is a hot topic.

Customer Service 122

Customer Service Customer Success Customer Service Training Measurement 122

Customers That Stick

MARCH 3, 2020

Do our customers have hot buttons? When I ask these questions in our customer service trainings , the answer is always YES. Yet, the reality is that in so many industries and in newer customer relationships we will never know our customers that well. But this is only one type of trigger.

Customer Service 88

Customer Service Retail Customer Service Training Customer relationships 88

ShepHyken

OCTOBER 28, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Culture 159

Culture Social Media Customer Service Training Customers 159

ShepHyken

FEBRUARY 12, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Focused 150

Customer Focused B2B Customer Service Training Customers 150

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 115

Customer Service Entertainment ROI Retail 115

ShepHyken

AUGUST 5, 2019

Everyone talks about providing best-in-class customer experiences, about CRM strategies and solutions, and about the vital role CRM plays in catapulting companies forward as marketplace demands intensify. My Comment: CRM (Customer Relationship Management) is an important part of the customer experience.

Self Service 110

Self Service Customer Service CRM Infographics 110

ShepHyken

JUNE 20, 2018

Embrace technology – There are some awesome technologies out there that allow you to better connect with your customers and provide them a better customer experience. Chatbots, when used properly can give your customers quick answers to their most common questions. For information, contact 314-692-2200 or www.hyken.com.

Customer Service 101

Customer Service Social Media Chatbots Customer Relationship Management 101

ShepHyken

NOVEMBER 2, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Five Ways to Make Customers Feel Special appeared first on Shep Hyken.

Customer Service Training 133

Customer Service Training Customer Retention Customers Sales 133

ShepHyken

APRIL 3, 2019

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 133

Customer Service Training Training Customer Service Sales 133

ShepHyken

JUNE 22, 2016

Customer Experience. The conference was everything about CRM (customer relationship management). Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Meeting 85

Meeting Wireless CRM Conference 85

ShepHyken

NOVEMBER 28, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Let Your Customers Tell Your Story appeared first on Shep Hyken.

Video 127

Video Social Media Customer Service Training Customers 127

ShepHyken

DECEMBER 5, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Policies 127

Policies Case Study Advertising Banking 127

ShepHyken

JUNE 17, 2018

I especially like number four, which is to offer something original – that the customer can’t get anywhere else. How Good Are Your Customer Relationships, Really? Industrial Distribution ) Listening to those around me, Southwest has created a lot of loyal customers. by Troy Harrison. How did they do it?

Customer Service 83

Customer Service Airlines Retail Tips 83

ShepHyken

MAY 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 122

Customer Service Advertising Sales Customer Service Training 122

ShepHyken

AUGUST 31, 2016

So maybe the people at Headsets.com aren’t dealing with sensitive information like a bank or insurance company, but the point is once you have given any information to a customer support rep, you shouldn’t have to repeat it again. so that the next person doesn’t have to ask the customer to repeat the story. Follow on Twitter: @Hyken.

Insurance 90

Insurance Banking Customer Relationship Management Customer Service Training 90

ShepHyken

SEPTEMBER 13, 2023

Customer service is still as important as ever. However, it is no longer the sole focus of the customer experience. Now, the customer experience brings a company new ways of deepening its customer relationships through really cool technological breakthroughs. It’s changing the way we do business.

Customer Experience 74

Customer Experience Customer Service Gamification Social Media 74

ShepHyken

MAY 29, 2019

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Course 118

Course Interaction Customer Service Training Training 118

ShepHyken

JUNE 7, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus™ to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 6-7-2021 appeared first on Shep Hyken.

Customer Service 139

Customer Service Loyalty Programs Customer Journeys Customer Centricity 139

ShepHyken

JULY 2, 2018

My Comment: We kick off this week’s Top Five articles with a combo article and infographic on different types of “difficult” customers and how to handle them. Suggestions in the form of short bullet points will have you managing these customers’ experiences like a pro. Sometimes, humor is serious business! Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Infographics B2C Tips 75

ShepHyken

OCTOBER 3, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Airlines 125

Airlines Customer Service Infographics Customer Retention 125