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Got self-doubt? How to silence imposter syndrome in Customer Success

ChurnZero

You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference. You’ve never done Customer Success before. There’s so much to do.

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The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

ChurnZero

When’s the right time to add Customer Success operations? How do you make product and Customer Success work better together? What’s the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader. Episode highlights.

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Top 10 books for Customer Success Managers in 2022

CustomerSuccessBox

When for the firms, Customer Success came into sight helping out customers before a situation knocked up mattered a lot. Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Did you know, “Happy customers are repeat customers”?

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Using Automated Best Practices Puts the ‘Intelligence’ in Artificial Intelligence

Gainsight

We suggest several aspects of best practices for companies when they are first starting their Customer Success Journey. However, the companies that will win the next era of business know that the technology-empowered human will always be at the center of their relationships.

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

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Got self-doubt? How to silence imposter syndrome in Customer Success

ChurnZero

Youre not alone, says Sharon Winterton , vice president of Customer Success at Catalina Marketing , who encountered imposter syndrome after achieving the vice president title shed long aspired to. Youve never done Customer Success before. Customer Success is a relatively new discipline. Prefer video?

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. The Service Culture Handbook.