Team Support

OCTOBER 28, 2020

Managing customer relationships, on the other hand, has been incredibly challenging. Built for remote working, the company’s solution has enabled the concept of support teams in different time zones around the world, as well as global customers with unique needs, holidays, and SLAs. “We Learn more at cioreview.com.

Customer relationships 45

Customer relationships Company B2B B2C 45

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ChurnZero

MAY 19, 2020

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Brian is the Senior Director of Customer Success at RFP360, where he leads the customer experience team.

Customer Success 98

Customer Success Consulting Customers Industry 98

Totango

JANUARY 21, 2020

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. Customer Success Team Structure: Roles and Responsibilities.

Customer Success 85

Customer Success Chief Customer Officer Software Customers 85

ChurnZero

SEPTEMBER 1, 2020

Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. 1) Out of the Box: ABX Strategies for Marketing, Sales, and CX. 2) The Customer Conference. 2) The Customer Conference.

Conference 98

Conference Customer Success Customer Journeys Industry 98

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership.

Leadership 59

Leadership Customer Success B2B Customer Retention 59

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership.

Leadership 54

Leadership Customer Success B2B Customer Retention 54

ChurnZero

AUGUST 21, 2020

So, to reprieve our collective cry for clarity, we asked industry experts to give their best predictions on the future of Customer Success. So, without further ado, here’s what our Customer Success experts had to say: You Mon Tsang , CEO, ChurnZero. Greg Saiz , VP of Customer Success, Betterworks.

Customer Success 84

Customer Success Chief Customer Officer Trends Sales 84

Alliance by IFS

AUGUST 13, 2019

a leading global provider of field service management and mobility solutions , announced today that it has been named a Top Performer in the Field Service Management (FSM) Software category for the Summer 2019 Customer Success Report published by FeaturedCustomers. Director of Global Marketing. About Astea International.

Software 88

Software Report Customer Success Case Study 88

CSM Practice

JULY 15, 2020

The Internet offers endless resources for research, news, reference, and books about Customer Success. There are many Customer Success books that are published every year. In this blog, we ‘re going to highlight the Top 10 must-read Customer Success Books for CSMs and aspiring CS practitioners.

Customer Success 52

Customer Success Customer Retention Customers Tips 52

CSM Practice

JULY 15, 2020

The Internet offers endless resources for research, news, reference, and books about Customer Success. There are many Customer Success books that are published every year. In this blog, we ‘re going to highlight the Top 10 must-read Customer Success Books for CSMs and aspiring CS practitioners.

Customer Success 52

Customer Success Customer Retention Customers Tips 52

Lithium

DECEMBER 21, 2020

Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Whether moderating for spam and accuracy or managing for participation and delight, community managers will have the best Engagement Manager on the market today. What’s new in Khoros Marketing.

Innovation 52

Innovation Social Media Analytics Brands 52

Lithium

NOVEMBER 10, 2020

Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Whether moderating for spam and accuracy or managing for participation and delight, community managers will have the best Engagement Manager on the market today. What’s new in Khoros Marketing.

Innovation 52

Innovation Social Media Analytics Brands 52

Education Services Group

AUGUST 10, 2021

In a dream world, Customer Success, sales, marketing, product, and support organizations all work together to weave the beautiful tapestry this is your customer experience. We’re not saying that shattering the siloed barriers should fall on Customer Success alone.

Customer Success 52

Customer Success Sales Culture Case Study 52

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 During the keynote, Lyle was joined by several customers who shared their real-life digital transformation stories : Ford Meter Box who leveraged several 9.2 as a platform for continuous innovation. releases.

Resources 52

Resources Innovation Roadmap Self Service 52

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success.

Customer Success 10

Customer Success Trends Innovation Metrics 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success.

Customer Success 10

Customer Success Trends Innovation Metrics 10

Gainsight

FEBRUARY 28, 2024

This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. That means it’s critical to empower our customers to be wildly successful with our products and services. Ready to Get Started?

Self Service 52

Self Service Innovation Knowledge Base Resources 52

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.

Customer Success 70

Customer Success Management Chief Customer Officer Customers 70

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. More and more companies are using Sparq to deliver timely insight to marketing, product management and CX teams. Discover growth hacks to enhance customer relationships.

ROI 100

ROI Innovation Effort Score Customer relationships 100

ClientSuccess

NOVEMBER 26, 2018

We’ll just come out and say it: customer marketing conversations and campaigns aren’t always the smoothest for customer success teams, nor do they tend to foster winning retention statistics. Customer marketing if done right can have a positive impact on retention.

Marketing 56

Marketing Case Study eBook Exercises 56

ClientSuccess

OCTOBER 5, 2017

Customer success is an ever-changing role. Add in the detail of SaaS customer success, and it’s a veritable landslide of new ideas, trends, and upstarts. It’s important, however, to understand how new trends impact the day-to-day tasks of customer success professionals. Increase in Competition. Competency.

Trends 41

Trends Customer Success eBook Customer relationships 41

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. By empowering customers to make the most of its platform, Popmenu demonstrates value well beyond being a service provider to its customers.

Customer Engagement 52

Customer Engagement Engagement Self Service Customer Journeys 52

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, Brett Andersen who is the Director of Client Success at Degreed.

Customer Success 40

Customer Success Return on Investment Customers Roadmap 40

Kapta Customer Success

NOVEMBER 7, 2017

Up until now, Customer Success (CS) strategies have primarily lived in the software and technology fields. As a leading provider of Customer Success software, we’re always looking for new ways that Customer Success strategies can be integrated into any company’s existing customer relationship systems.

Customer Success 40

Customer Success Company Software Case Study 40

Gainsight

NOVEMBER 16, 2022

At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top GameChangers in the industry who never stop challenging the status quo. They quickly won their spot as the market-leading specialized financial platform in the UK.

Guest Experience 52

Guest Experience Hospitality Hotels Financial 52

Gainsight

AUGUST 11, 2021

An industry luminary, he is respected for his business insights that directly impact customer success. However, disruptive innovation also disrupts core business, which is “not tuned to play the other game.” Productivity Zone: customer success ‘lives’ in this zone, along with IT, marketing, and human resources.

Customer Success 40

Customer Success NPS System Transportation 40

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

SmartKarrot

OCTOBER 14, 2022

Role: Head of Customer Experience Location: Remote, New York, NY, US Organization: Oden Technologies As a Head of Customer Experience, you will be hiring, leading and retaining customer success talent responsible for driving value delivery for the customers. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success NPS Customers Customer relationships 19

SmartKarrot

JULY 28, 2022

Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved. Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing.

Customer Success 19

Customer Success User Experience Roadmap Video 19

Oracle

JANUARY 28, 2021

ADWEEK Outlook 2021 The Year Ahead in Marketing and Media. Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Oracle CX Virtual Summit: Get Inside the Minds of Marketing Leaders- Europe, Middle East, and Africa. Oracle Live: Quarterly Update on Innovations for Advertising and CX.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

CSM Magazine

APRIL 24, 2024

This approach cannot create a good environment for excellent customer service, because people who pay for a product, are individuals and they have unique expectations. When writing this article, the number one priority that we set as a foundation of all principles was the importance of an individualistic approach to customer service.

Customer Service 52

Customer Service Chatbots How To Customer Relationship Management 52

Oracle

MARCH 1, 2021

In celebration of Women’s History Month, we’re highlighting some of the top female pioneers in customer experience (CX). Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas.

Technology 81

Technology Advertising Customer Experience Professionals Entertainment 81

SmartKarrot

SEPTEMBER 5, 2022

Help develop customer engagement forums to build a collaborative community of Arc customers. Collaborate with sales and marketing to drive case studies and customer references. Create campaigns targeting multiple customers through digital touchpoints and activities. Apply here: [link].

Customer Success 19

Customer Success Case Study Customer Satisfaction ROI 19

Amity

APRIL 25, 2016

Frequently updated and always on point, the A-List is a snapshot of what's happening in the world of Customer Success. Director of Customer Success - Proven. Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community.

Customer Success 48

Customer Success Chief Customer Officer Consulting Customer Centricity 48