Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. Read more about delivering personalized content recommendations with Opti-X.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Optimove

DECEMBER 11, 2024

Key takeaways: Adopting best practices for communicating with new and current customers ensures they will do business with you throughout the year, not just during the holiday shopping season. For more insights, contact us to Request a Demo.

Lifetime Customer 52

Lifetime Customer Loyalty Programs Social Media e-support 52

Totango

AUGUST 8, 2019

This means the majority of customer revenue is now spread over months and years of recurring renewals rather than being captured in a single sales event. To cultivate customer lifetime value in this environment, you have to view customer relationships as the mutual pursuit of growth over time.

Customer Centricity 91

Customer Centricity Customer relationships Lifetime Customer Metrics 91

Totango

JULY 30, 2019

To put it another way, customer success is focused on the overall customer journey and the search for lifetime customer value , while customer experience is focused on all the interactions a client has with your company. . In customer experience terms, you want to make onboarding intuitive and logical.

Customer Success 78

Customer Success Customer Experience Lifetime Customer Effort Score 78

Totango

FEBRUARY 28, 2019

The adoption phase is your opportunity to nurture your customer relationship and establish a recurring revenue cycle driven by a commitment to customer growth. As a manager, your focus in the adoption phase should be on using the customer success platform to monitor three key questions: Is the customer using the product?

Metrics 83

Metrics Customer Success ROI Measurement 83

Totango

FEBRUARY 26, 2019

Offer plenty of accessible support in case customers have questions. It’s the honeymoon period, and depending on how well it goes, you just might sow the seeds for lasting customer relationships. Best of all, a good onboarding strategy lowers the likelihood that new customers will churn.

Strategy 78

Strategy Software Lifetime Customer Social Media 78

Totango

MAY 23, 2019

Continually monitor customer health. Proactively engage customers with personalized campaigns. Such careful attention to the customer and a positive customer relationship will make this process simple and natural. Natural Customer Success Upsells. Nurture the growth of each account.

Customer Success 78

Customer Success Effort Score Customer Centricity How To 78