Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

Marketing 59

Marketing e-support CRM Loyalty 59

Experience Investigators by 360Connext

MAY 14, 2024

We’ll dissect the challenges, pinpoint the missteps, and celebrate the successes that come from elevating your brand ambassadors—those who have the power to make or break your customer relationships. Jeannie shares how to debunk myths within the workplace and inspire innovation among your employees.

Culture 143

Culture Customer relationships Innovation Resources 143

Optimove

JANUARY 20, 2025

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: OptiLive is a critical solution for sportsbook operators to maximize the growing in-play betting market. Key takeaways: OptiLive is a new solution designed to empower sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 75

Sports CRM Marketing Gamification 75

GetFeedback

DECEMBER 26, 2018

Business is built on customer relationships, and brand perception sets the tone. Learn how modern companies integrate customer experience surveys with Salesforce to improve customer experience. Download the new ebook to learn more. As Brandwatch points out , companies don’t control brand perception—consumers do.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. It encourages repeat purchases and strengthens customer relationships. #2.

Retail 52

Retail Sales Strategy Marketing 52

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) Imagine taking hundreds of customers down a journey that kills a customer relationship.

Return on Investment 52

Return on Investment ROI Customer Journeys Resources 52

Lumoa

OCTOBER 30, 2017

Download your guide to net promoter score [infographic]. Instead, they suffer from the lack of focus and have only limited interest in customer experience. Except for the customer relationship metric, which didn’t. We didn’t have a history of thinking about the value of customer relationships.

Metrics 191

Metrics Net Promoter Score Customer Experience How To 191

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. And its deeply connected to how, when, and why customers engage.

CRM 52

CRM Fashion Exercises Groups 52

Optimove

MARCH 4, 2025

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: Live bettors spend 87% more than pre-match bettors. It combines customer relationship management (CRM) data with live sports feed data to deliver real-time, personalized messages at the most crucial moments. But if engagement drops, wagers do as well.

Sports 52

Sports Tips CRM Customer Relationship Management 52

Kustomer

MAY 7, 2021

They have the unique opportunity to invoke positive feelings within your customers — feelings that can help develop stronger, longer lasting relationships. Whether you’re a B2B, B2C or D2C business, focusing on nurturing customer relationships will pay dividends. Nurture your customers by treating them as individuals.

Customer relationships 61

Customer relationships B2C B2B Loyalty 61

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Customer Success (CS) teams are undergoing a painful growth spurt—maturing out of their ill-?t

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences. Learn more on personalization at scale.

Trends 52

Trends Social Media How To Analytics 52

Optimove

JANUARY 15, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty.

Connections 52

Connections Data Loyalty Consumers 52

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. You can even target the customers with higher spending habits, increasing the opportunity for long-term loyalty.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

NICE inContact

AUGUST 1, 2019

Get more information about CX strategy, building loyalty, turning customers into advocates, and growing revenue by downloading Blueprint for Growth: The Ultimate Guide for Turning Customers into Advocates. The post Boost Revenue in 8 Easy Steps appeared first on NICE inContact Blog.

Self Service 150

Self Service Contact Center Omni-Channel Loyalty Programs 150

Experience Investigators by 360Connext

JANUARY 7, 2025

Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Get the FREE CX Mission Statement Workbook Define Your Organizations Customer Experience Mission. Gather customer data sources : Its okay if your organization doesnt have an internal data expert who can help.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

Marketing 52

Marketing CRM Loyalty Programs Omni-Channel 52

TechSee

OCTOBER 7, 2024

The fusion of financial and environmental gains through TechSee’s visual intelligence solutions is revolutionizing the way businesses operate and engage with customers. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

Uniphore

NOVEMBER 19, 2021

This can be a stressful process for delinquent customers (often experiencing financial hardship) and businesses trying to balance recovery with maintaining a positive customer relationship and brand reputation. Download Now. The addition of debt collection regulations further complicates an already delicate interaction.

Self Service 130

Self Service Financial Customer relationships Interaction 130

Optimove

FEBRUARY 19, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. The CRM Marketer Evolution’s Curve Guide Download this guide to learn about the 5 stages of a marketer’s evolution.

Case Study 52

Case Study CRM Connections Study 52

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Optimove

JANUARY 1, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This blog highlights how embracing AI while maintaining human strategy, judgment, and creativity will be key to staying ahead in 2025. Human Role : Marketers ensure campaigns respect privacy, foster trust, and use data ethically to deepen customer relationships.

Marketing 52

Marketing Omni-Channel Touchpoint Innovation 52

Comm100

JUNE 30, 2016

.” With a 4 ½ out of 5 star rating, Customer Service Excellence is a self-paced course that uses interactive drag-and-drop features and active feedback that can help students obtain top-notch customer relationship management skills. Customer Service by Vision2Learn. Download Now. Cost: Free. Delivery: Online.

Customer Service Training 183

Customer Service Training Course Training Customer Service 183

Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Data in the retail landscape is more than just a byproduct of customer transactions.

Retail 52

Retail Analytics Data eBook 52

Comm100

MARCH 8, 2017

Shaw’s Twitter feed is consistent with his work, and is peppered with helpful, accessible information on how to inspire employee and customer loyalty. Kate Leggett is the Vice President and Principal Analyst at Forrester Research for customer relationships management and customer service. Download Now. kateleggett.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Storyminers

JULY 2, 2020

Poll the audience and then send the equivalent of a landing page and free download to your audience. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. What are some business-building techniques you use on stage? Here are a few tools I’m currently reviewing: Sli.do.

Customer Journeys 246

Customer Journeys CRM Retail Video 246

Alida

APRIL 7, 2016

Despite of advances made in the customer intelligence software space, many companies are still relying on surveys. RELATED: Download The Enterprise Guide to Customer Intelligence for more info on the various sources of intelligence about customer behavior and attitudes.) .

Survey 169

Survey Software Company eBook 169

ReviewTrackers

JULY 1, 2020

Your organization can access the ReviewTrackers API to download review data and sync with whatever reporting structure, CRM (customer relationship management) suite, or POS (point-of-sale) system or software you’re using. We built ReviewTrackers in such a way that it plays nice with your existing solutions and technology.

Net Promoter Score 123

Net Promoter Score Social Media Automotive Customer Relationship Management 123

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Comm100

SEPTEMBER 1, 2016

No, what your customer service agents must learn is how to address and diffuse those pesky negative social media reviews. Look at them as an opportunity to build on your customer relationships. If you keep these three principles in mind, even the nastiest customer reviews won’t crimp your social media style. Download Now.

Social Media 139

Social Media Course Brands Customer Care 139

Optimove

DECEMBER 11, 2024

Early limited access to your holiday merchandise is a great bonus for loyal customers, and it is sure to attract attention. The Guide to Re-Engaging Lapsed Customers Identify at-risk and lapsed customers and bring them back with this guide. If its too cumbersome or time-consuming, the shopper will opt out.

e-support 52

e-support Loyalty Programs Social Media Loyalty 52

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Marketers must continuously analyze performance and use insights to improve future campaigns.

Marketing 52

Marketing Strategy Tips ROI 52

Optimove

OCTOBER 15, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers, this post highlights the importance of responsible AI usage in a rapidly evolving digital marketing landscape, ensuring ethical practices that protect consumer trust.

Innovation 52

Innovation Marketing Consumers System 52

InMoment XI

JUNE 7, 2024

The benchmarks serve as a valuable tool for organizations looking to assess their reputational performance, set goals, make informed decisions, and drive continuous customer experience improvement. Understanding how your hotel stacks up against competitors can inform your strategic decision-making and help you stay ahead of the competition.

Hotels 195

Hotels Management Social Media Hospitality 195

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Free Download: Never Miss a VIP White Paper. Download Now. Whitepaper.

Social Media 162

Social Media Omni-Channel CRM B2B 162

AWS Machine Learning

DECEMBER 11, 2024

Since that time, thousands of active users have asked hundreds of thousands of questions through Field Advisor, which we have embedded in our customer relationship management (CRM) system, as well as through a Slack application. The following screenshot shows an example of an interaction with Field Advisor.

Sales 97

Sales Customer Engagement Engagement Knowledge Base 97