Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. The impact of VoC on customer satisfaction Customer satisfaction is a critical metric, and voice of the customer data plays a significant role in improving it.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Thematic

APRIL 3, 2025

It helps businesses make sense of messy, unstructured feedback and turn it into something that actually improves service, products, and customer relationships. Businesses are sitting on a goldmine of insights hidden in open-ended survey responses, emails, support chats, and social media posts. And the momentum behind it is real.

Analytics 62

Analytics Trends Marketing Social Media 62

Thematic

MARCH 20, 2025

And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale.  By  By analyzing support tickets, emails, and chat logs, it uncovers common issues, tracks sentiment, and speeds up response times.

Analytics 62

Analytics Customer Service Analysis e-support 62

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132