Remove Customer relationships Remove Ecommerce Remove Rewards Programs
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Ecommerce & Retail CX: Mapping the Buyer’s Journey with Surveys

Retently

The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. Yet, with plenty of options available just a click away, customers expect far more than just a simple transactional relationship. Use product-specific templates to make navigation easier.

Ecommerce 109
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5 Ways Ecommerce Brands Can Increase Customer Loyalty

ModSquad

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. It can cost five times more to attract a new customer as it does to retain existing buyers.

Ecommerce 119
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5 Ways Ecommerce Brands Can Increase Customer Loyalty

ModSquad

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. It can cost five times more to attract a new customer as it does to retain existing buyers.

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Top 5 Customer Service & CX Articles for Week of October 7, 2024

ShepHyken

Here’s How to Catch Up by Roger Williams (The Drum) According to Marigold’s new Relationship Marketing Trends: Brand Rankings Report, 37% of consumers say they switched away from or became less loyal to a brand they previously purchased from in the past year. These brands have cracked the code of loyalty programs.

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Are You Delighting Customers on an Emotional Level?

CSM Magazine

However, the rewards and gifts shouldn’t be limited to occasions only. Many businesses offer free memberships and loyalty cards to their regular customers. Also, some of them offer special discounts to new customers. For happy customers, keep rewarding them from time to time. Value Customers’ Special Days.

CRM 98
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How Loyalty Programs Drive Customer Relationships: Experience TV Episode 9 Featuring Clay Walton-House from PK

Oracle

Loyalty Drives Customer Relationships: Interview with Clay Walton-House. Clay Walton-House is the managing director of integrated loyalty solutions at PK, a digital services firm helping clients design and build leading customer experiences.

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Guest Blog: How Retailers Can Earn Millennial Moms Loyalty

ShepHyken

Besides this, a loyalty program allows you to give moms another reason to return, because by purchasing more from your store, they can get future discounts. Just see how Childrens Place’s rewards program does it: when a child’s birthday is approaching, they offer a 20% discount for the Mom. Why does it work? Conclusion.

Loyalty 48