Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. Improve your Net Promoter Score. Indirect feedback: When customers talk about the company but not necessarily to it.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

NobelBiz

FEBRUARY 23, 2023

Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. A UCaaS project’s return on investment is directly conditioned by changes in behavior and usage, which specialist technologies can now synthesize in the form of KPIs. Is UCaaS an evolution or a revolution?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. A UCaaS project’s return on investment is directly conditioned by changes in behavior and usage, which specialist technologies can now synthesize in the form of KPIs. Is UCaaS an evolution or a revolution?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52