LiveChat

OCTOBER 7, 2016

After a customer calls for a support, it totally depends on the efficiency of the call center, how effectively the customer gets a plausible response. First call resolution (FCR) happens when a doubtful customer is converted into a convinced one on his very first contact.

First Call Resolution 61

First Call Resolution Virtual Call Center Call Center Knowledge Base 61

ViiBE Blog

APRIL 28, 2021

The center’s total call volume and the number of staff present at any time will affect this KPI. First call resolution rate. Another KPI is the first call resolution rate. This measures how many customer issues are resolved within the first call to the center.

Call Center 98

Call Center First Call Resolution Average Handle Time Virtual Call Center 98

ViiBE Blog

JUNE 1, 2021

What are the benefits to customers of self-servicing CRM applications? Self-servicing CRM applications like Zendesk, Salesforce, and Microsoft Dynamics allow companies to manage customer relationships better. This software ensures that customers are not forgotten and that their concerns are followed up.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

AUGUST 11, 2021

With a simple web link, customers can connect to a representative on nearly any device. Since ViiBE is based on secure WebRTC technology , the customer must approve requests to access a camera or share their screen. . The benefits of cloud-based contact center solutions.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52