Optimove

JANUARY 20, 2025

OptiLive enables operators to leverage customer relationship management (CRM) datasuch as player interests and betting historyalongside real-time sports data to deliver timely and relevant messages to players during live sporting events.

Sports 75

Sports CRM Marketing Gamification 75

rethinkCX

FEBRUARY 17, 2025

Customers expect consistent quality, service, and communication. Businesses that maintain a clear brand message and deliver on their promises build long-term customer relationships ( PwC ). Future Trends in Customer Loyalty AI-driven customer loyalty programs to enhance personalization.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

ChurnZero

MARCH 7, 2025

For B2B SaaS companies, a strong community is a key component to building great customer relationships. And, with automation and scaled customer success becoming more common in SaaS , a community is a great way to provide customers who may not have a CSM with the resources necessary to succeed.

How To 52

How To Roadmap Self Service Gamification 52

Gainsight

JANUARY 27, 2025

From reimagining user navigation to fine-tuning taxonomy and boosting engagement with gamification and re-engagement strategies, Kenneth and Revathi have transformed the Community experience into an intuitive, impactful, and undeniably world-class experience.

Management 59

Management Gamification Strategy Leadership 59

Vonage

FEBRUARY 7, 2017

With numbers like that, it’s unsurprising that customer service suffers. For example, more and more businesses are using gamification tools such as Motivate, which is designed to promote best practices and productivity among contact centre employees. Getting the tone wrong.

Customer Service 120

Customer Service Self Service How To Gamification 120

TechSee

DECEMBER 16, 2021

The more call center agents know about the customers, the more likely they will be able to successfully assist those customers with their immediate issue. But even more significant, they will be able to provide a more personalized and relevant interaction to enhance the long-term customer relationship.

Call Center 124

Call Center Trends Self Service Contact Center 124

ShepHyken

SEPTEMBER 13, 2023

Due to new and amazing technology, smart companies are interacting with their customers in ways never before imagined. Multiple social media channels allow companies to communicate with customers the way they want and like to communicate. Customer service is still as important as ever. It’s changing the way we do business.

Customer Experience 73

Customer Experience Customer Service Gamification Social Media 73

Optimove

FEBRUARY 12, 2025

Build Loyalty Programs Loyalty programs are among the best customer retention strategies for encouraging an additional purchase. Offer points, discounts, or exclusive perks to reward customers and incentivize further brand interactions.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

LoyaltyPlus

AUGUST 4, 2017

The Gap – Who is my customer? Today, a key business challenge is to manage customer relationships effectively by understanding customers and their habits. To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. Get the unfair advantage.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

Magellan Solutions

JULY 13, 2023

This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. All these allow you to entice your customers to choose your business over your competitors. Are you planning to embrace AI tools to streamline your lead-generation strategies?

Tools 98

Tools Effort Score Social Media Gamification 98

NobelBiz

FEBRUARY 27, 2024

Net Promoter Score (NPS) : NPS gauges customer loyalty by asking how likely customers are to recommend a company’s products or services. It provides insight into the overall customer relationship and satisfaction. This feedback can highlight specific areas where agents excel or need improvement.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

SurveySparrow

FEBRUARY 22, 2024

The Only Customer Retention Tool You Would Need From Customer Feedback to 24*7 Customer Support SurveySparrow Has it All Please enter a valid Email ID. Customer Relationship Management (CRM) CRM is yet another crucial customer retention management software to consider. What is CRM and retention?

Customer Retention 52

Customer Retention Software Gamification e-support 52

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

TechSee

SEPTEMBER 18, 2019

While ACW is vital to improving customer relationships, when agents spend too much time on post-call tasks it can decrease the overall efficiency of the contact center. This not only reduces time spent on ACW – when the agent tells the customer that they’re taking notes, it reassures them about the outcome of the interaction.

Average Handle Time 84

Average Handle Time Contact Center CRM How To 84

SurveySensum

SEPTEMBER 21, 2023

9 Strategies to Improve Customer Retention Rate By implementing these 9 strategies you can definitely improve your retention rate: 1. Personalize Your Customer’s Experience A whopping 99% of marketers believe personalization strengthens customer relationships, with 78% noting a significant impact.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

InteractionMetrics

FEBRUARY 20, 2025

A well-trained frontline team can turn a negative experience into a positive one, creating opportunities to build stronger customer relationships. Use real customer feedback to tailor training sessions that focus on common pain points and best practices for resolution. Train employees in empathy and quick decision-making.

NPS 52

NPS Net Promoter Score Strategy How To 52

Playvox

APRIL 27, 2023

From the most typical interactions to the most difficult, your support center representatives have the clearest understanding of customer sentiment. They can quickly uncover when something isn’t working with your products, services, contact center systems, and customer relationships. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

ChurnZero

APRIL 8, 2020

Address customer concerns head on, offering transparency and the opportunity to build trust. Engage customers with rewards, badges, and gamification features. Communities also achieve amazing SEO results, which adds another string to your “using customer advocates as a marketing strategy” bow.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

BirdEye

APRIL 12, 2023

In today’s fast-paced business world, building and maintaining strong customer relationships is crucial for success. That’s where Customer Relationship Management (CRM) comes in. This allows them to work smarter, not harder, and build stronger customer relationships.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

Kitewheel

JULY 27, 2020

So, getting the loyalty program right is important, and there are many models to choose from, though they tend to come in two forms – gamification and pay-for-benefits . The system revolves around the idea that the more a customer spends, the more they get in return. Tiered Programs for Increased Gamification.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

Gainsight

MAY 31, 2023

Gainsight has also earned the top spot in the Enterprise Relationship Index, with a 91% relationship score, surpassing the industry average of 83%. These wins highlight the platform’s ability to help businesses develop and maintain strong customer relationships, improve retention rates, and boost overall business success.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

NobelBiz

APRIL 18, 2023

Average Handle Time (AHT) The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.

Contact Center 52

Contact Center Call Center Management Gamification 52

ChurnZero

AUGUST 13, 2021

We use gamification in community a lot. Customer Success Around the Web. 5 Customer Success Trends in a Post-Pandemic World – Learn five key trends we are experiencing in Customer Success as a result of heightened focus on maintaining and expanding customer relationships. .

Customer Success 98

Customer Success Effort Score Self Service Tools 98

SurveySparrow

MARCH 24, 2024

Customer Relationship Management A CRM is the first investment in any company’s productivity, but given the number of available options, it can be challenging to find one that fully suits your sales needs. Still, several productivity and automation software services come in handy for most sales processes.

Sales 52

Sales Tools CRM Social Media 52

CSM Magazine

DECEMBER 10, 2015

Børge Astrup, managing director of Intelecom Contact Centre Division commented, “We are continually looking for new ways to help our clients create the best possible customer service environments. Intelecom has improved the wallboard’s functionality to accommodate the trend for motivating contact centre agents through gamification techniques.

Multi-Channel 40

Multi-Channel Gamification CRM Exceptional Customer Service 40

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

LoyaltyPlus

JANUARY 19, 2021

With 2020 now done and dusted, and harsh socio-economic lessons learnt, retailers can now turn their attention to 2021 and a new year with new opportunity to reward customers and secure market share. Linchpinseo.com also emphasises the role of gamification marketing in loyalty programmes and customer engagement strategies.

Gamification 40

Gamification Customer Centricity Airlines Loyalty 40

SurveySparrow

OCTOBER 18, 2022

Gamification : Freshdesk offers a gamification feature that allows agents to earn points and badges for their performance. . Sandbox : Test new features and settings securely without impacting agents or customers. . Like Zoho, Intercom integrates customer relationship management (CRM) and customer support.

Software 52

Software Self Service Customer Service Multi-Channel 52

Win the Customer

FEBRUARY 3, 2016

Integration with any email client, customer relationship system or ticket tracking system. Hively comes in at $15 a month, or free if you have three team members or less, making it the most affordable online customer feedback management system. Define your support hours so customers are aware of support periods.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Self Service 52

NobelBiz

JUNE 5, 2023

A productive outbound lead generation campaign involves gathering and analyzing data about potential customers, understanding their needs, and tailoring the approach accordingly. This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

MARCH 31, 2022

You have the script ready, prospect list and customer base checked, but somehow, short attention span, distracted and skeptical customers are getting in the way of your most important metric: First Call Resolution. Typically supported with a CRM or Case Management application. But the hope’s is not lost altogether.

First Call Resolution 52

First Call Resolution Call Center Culture Gamification 52

SurveySparrow

NOVEMBER 19, 2021

ActiveCampaign is a customer experience automation (CXA) platform that gives businesses access to over 500 pre-built automations. These focus on email marketing, marketing automation, and customer relationship management (CRM) across multiple channels – like social media, chat and email. Paid plans start at $28 per month.

CRM 52

CRM Social Media Gamification Software 52

NobelBiz

FEBRUARY 21, 2022

Regardless of how your customers like to communicate, you’ll be able to keep track of everything from a single dashboard. Increased customer satisfaction and optimized customer service can only improve the customer experience. CCaaS can help businesses stay competitive in an ever-changing business market.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

FEBRUARY 22, 2023

Regardless of how your customers like to communicate, you’ll be able to keep track of everything from a single dashboard. Increased customer satisfaction and optimized customer service can only improve the customer experience. CCaaS can help businesses stay competitive in an ever-changing business market.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

ProProfs Chat

JUNE 30, 2020

How to Revolutionize Customer Employee Engagement with Big Data and Gamification. Rajat Paharia talks about creating a human motivated system that helps you boost consistent engagement among partners, employees, and customers. The Effortless Experience: Conquering the New Battleground for Customer Loyalty. Loyalty 3.0:

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85