Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Experience Investigators by 360Connext

JUNE 22, 2021

Five ways to understand at-risk customers. You may not be able to stop all of your at-risk customers from leaving you, but you can learn a lot about how to avoid putting future customer relationships at risk! Identify what happens when a customer defects. Others might be motivated by gamification.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

ChurnZero

MARCH 7, 2025

For B2B SaaS companies, a strong community is a key component to building great customer relationships. And, with automation and scaled customer success becoming more common in SaaS , a community is a great way to provide customers who may not have a CSM with the resources necessary to succeed.

How To 52

How To Roadmap Self Service Gamification 52

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Address customer concerns head on, offering transparency and the opportunity to build trust. dence to own their role in the customer relationship.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

InteractionMetrics

FEBRUARY 20, 2025

The result is a clear roadmap to improvement for your company. A well-trained frontline team can turn a negative experience into a positive one, creating opportunities to build stronger customer relationships. Retention rate: A high NPS should ideally reflect strong customer retention.

NPS 52

NPS Net Promoter Score Strategy How To 52

CSM Magazine

DECEMBER 10, 2015

Børge Astrup, managing director of Intelecom Contact Centre Division commented, “We are continually looking for new ways to help our clients create the best possible customer service environments. Intelecom has improved the wallboard’s functionality to accommodate the trend for motivating contact centre agents through gamification techniques.

Multi-Channel 40

Multi-Channel Gamification CRM Exceptional Customer Service 40

DCX

SEPTEMBER 15, 2024

This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. If you’re serious about getting everyone on the same page, this is your roadmap! UnF*cking CX is Zack Hamilton’s new no-nonsense take on the customer experience world.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52