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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guestexperience training, feedback analysis, mystery shopping, and quality assurance consulting.
For example, The Ritz-Carlton is known for its high-end customer service. The tourism and hospitality company has been able to create a loyal fan base. If the bellhop, for example, overhears a complaint, he or she is able to take it into their own hands and offer free dessert, or another positive touch point, to that client.
There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guestexperience and result in return visits.
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