Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Brilliantly, Voxi has spun this very feature into a loyalty driver.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Maru Group

MAY 28, 2019

Consumer brands face a challenging time – and none more so than hospitality and casual dining brands. A changing economic environment and constantly evolving competitor set means that the customer experience is everything. Measuring implicit customer reaction. CX has become the core component of business strategies.

Case Study 40

Case Study Study Customer Experience Hospitality 40

Wootric CX Blog

MARCH 15, 2020

Now more than ever, customer experience is job #1. . We think the SaaS businesses that focus on retaining customers and building loyalty are the ones that will survive and thrive in this uncertain climate. . Of course, the question then becomes how do you retain customers and build loyalty?

Company 125

Company e-support How To Chief Customer Officer 125

Maru Group

MAY 28, 2019

Consumer brands face a challenging time – and none more so than hospitality and casual dining brands. A changing economic environment and constantly evolving competitor set means that the customer experience is everything. Measuring implicit customer reaction. CX has become the core component of business strategies.

Case Study 40

Case Study Study Customer Experience Hospitality 40

Maru Group

MAY 28, 2019

Consumer brands face a challenging time – and none more so than hospitality and casual dining brands. A changing economic environment and constantly evolving competitor set means that the customer experience is everything. Measuring implicit customer reaction. CX has become the core component of business strategies.

Case Study 40

Case Study Study Customer Experience Hospitality 40

Call Experts

JULY 27, 2023

According to Forbes , 70% of businesses believe that delivering excellent customer service is a top priority for their organization. In fact, 97% of customers report that customer service is a significant factor in their choice of loyalty and brand advocacy.

Call Center 52

Call Center Customer Service e-support Contact Center 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

Loyalty 59

Loyalty Trends Data Marketing 59

Qualtrics

APRIL 26, 2021

Though the healthcare industry might consider solving medical issues to be the main focus of patient interactions, in Steve’s view, greater importance needs to be placed on the surrounding “consumer” touchpoints that see patients as “customers” that we want and value. “In Steve’s approach is to challenge concerns with data. “We

Healthcare 26

Healthcare Hospitality Consumers Financial 26

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. There was a mix of good and bad, for loyalty in 2019. The widespread devaluation of loyalty currencies during the past few years brings this into sharp focus.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

delighted

MAY 31, 2019

Both questions can be modified to evaluate customer sentiment about specific customer touchpoints. For example, you could create custom follow-up questions after a customer support CSAT survey to ask for ratings on staff product knowledge, helpfulness, courteousness, and problem resolution. Visual survey questions.

Net Promoter Score 46

Net Promoter Score Examples Tips Survey 46

delighted

MAY 31, 2019

Both questions can be modified to evaluate customer sentiment about specific customer touchpoints. For example, you could create custom follow-up questions after a customer support CSAT survey to ask for ratings on staff product knowledge, helpfulness, courteousness, and problem resolution. Visual survey questions.

Net Promoter Score 42

Net Promoter Score Examples Tips Survey 42

CSM Magazine

MAY 19, 2023

Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Retently

FEBRUARY 21, 2024

survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments. Leverage positive feedback from surveys to build trust, credibility, and loyalty among customers. Analyzing “How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. The functionality in loyalty systems is being broken up.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

SurveySensum

OCTOBER 31, 2023

There are several reasons that signify how crucial CX is: Fosters Customer Loyalty: 86% of consumers are willing to pay more for a superior customer experience. A great CX is key to building customer loyalty and encouraging repeat business. Why is Customer Service Important? But, why is it so important?

Connections 52

Connections Customer Experience Net Promoter Score Customer Service 52

BirdEye

OCTOBER 27, 2020

Customer loyalty is now earned by delivering memorable experiences and forging genuine connections. Studies show that customer experience drives over two-thirds of customer loyalty , outperforming brand and price combined. Higher loyalty then leads to higher revenues. Pros of customer satisfaction score.

Net Promoter Score 97

Net Promoter Score Metrics Measurement Effort Score 97

customer sure

NOVEMBER 4, 2014

But when they spot real, honest commitment to innovation, there’s a high level of loyalty. ” Close customer relationships – an even bigger achievement. ” “The cycle of value that we get and the customer gets is unmatched really. They’re a very savvy bunch.

Customer relationships 97

Customer relationships Innovation Customers Consumers 97

John Paul

JULY 26, 2018

To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Internet of Things (IoT) & Blockchain.

Technology 45

Technology Hospitality Hotels Loyalty 45