BlueOcean

JANUARY 8, 2019

Consider these statistics from a recent survey from NewVoiceMedia: After experiencing poor customer service: • 37% of customers would change their supplier. • 28% would post a negative online review. • 26% would complain via social media. • 13% would tell friends/colleagues. • 10% would inform the media.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service eBook 299

BlueOcean

OCTOBER 21, 2024

Listen to the audio via our podcast here: One negative customer experience may seem like a drop in the ocean of all your shopper interactions, but it’s never that simple. TL;DR: With every customer loss, you’re missing out on prospects and falling short of your lifetime customer value potential.

Lifetime Customer 156

Lifetime Customer Poor Customer Service Social Media Customer Retention 156

ShepHyken

AUGUST 30, 2019

It’s about listening to customer feedback and actually implementing customer suggestions. In fact, the same source showed that 89% of consumers switched to another business after experiencing poor customer service. Manage Your Customer Lifecycle Properly to Maximize Opportunities. Conclusion.

Loyalty Programs 112

Loyalty Programs Lifetime Customer Loyalty Poor Customer Service 112