Customer relationships Lifetime Customer Social Media 
BlueOcean
OCTOBER 21, 2024
TL;DR: With every customer loss, you’re missing out on prospects and falling short of your lifetime customer value potential. It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep.
BlueOcean
JANUARY 8, 2019
Consider these statistics from a recent survey from NewVoiceMedia: After experiencing poor customer service: • 37% of customers would change their supplier. • 28% would post a negative online review. • 26% would complain via social media. • 13% would tell friends/colleagues. • 10% would inform the media.
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Optimove
JANUARY 6, 2025
See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. Read more about delivering personalized content recommendations with Opti-X.
BlueOcean
OCTOBER 21, 2024
TL;DR: With every customer loss, you’re missing out on prospects and falling short of your lifetime customer value potential. Its worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep.
Optimove
DECEMBER 11, 2024
Key takeaways: Adopting best practices for communicating with new and current customers ensures they will do business with you throughout the year, not just during the holiday shopping season. Anything customers wear or use where others can see it provides you with free advertising. Finally, make returns seamless and simple.
CCO Council
MAY 13, 2014
In my previous post I described the historical retrospective approach whereby incremental per-customer or per–segment revenue gains are correlated with increasing loyalty and engagement. Expected change in customer value is another valuable means of demonstrating ROI.
ShepHyken
AUGUST 30, 2019
By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. Leverage your product or service to create value for your most loyal customers, and your loyalty program will be successful. .
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