Staffing for Mobile
Brad Cleveland Blog
JANUARY 26, 2016
The post Staffing for Mobile appeared first on Brad Cleveland.
Customer relationships Mobile Customer Service Multi-Channel 
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GM Leverages AI in Social Customer Care
Brad Cleveland Blog
JANUARY 8, 2020
GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer care conversations each year. GM set (and met) two aggressive goals to support their customer-centric vision.
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GM Leverages AI in Social Customer Care
Brad Cleveland Blog
JANUARY 8, 2020
GM set (and met) two aggressive goals to support their customer-centric vision. Goal 1: Deliver on today’s customer expectations. GM recognized that customers are increasingly turning to social channels for customer service, and established a response …
GM Leverages AI in Social Customer Care
Brad Cleveland Blog
JANUARY 8, 2020
GM set (and met) two aggressive goals to support their customer-centric vision. Goal 1: Deliver on today’s customer expectations. GM recognized that customers are increasingly turning to social channels for customer service, and established a response …
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