ShepHyken
NOVEMBER 10, 2020
About: Joshua Liebman is the founder of BackLooper , a consumer insights tool that helps businesses optimize their feedback loop and foster customer loyalty. His passion for customer experience comes from his background in hospitality and tourism. The post Amazing Business Radio: Josh Liebman appeared first on Shep Hyken.
ShepHyken
OCTOBER 31, 2017
With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.
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Talkdesk
MARCH 17, 2020
travel and tourism industry at least $24 billion in foreign spending alone. This developing crisis is wreaking havoc on contact centers who are now struggling to keep up with a sudden influx of inquiries and cancelations while simultaneously strategizing on ways to keep customers informed, engaged and loyal.
Optimove
MARCH 31, 2020
Travel & Tourism. The Travel and Tourism industry was probably the first to have felt the negative impact of the pandemic, with countless small-timers probably already out of business. At Optimove, our Travel and Tourism clients started by being very transparent in their messaging – providing a sense of authenticity and care.
Customer Guru
AUGUST 21, 2018
John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.
Kustomer
JUNE 9, 2021
How can you empower your support team to go above and beyond while they are in active communication with an unhappy customer? For example, The Ritz-Carlton is known for its high-end customer service. The tourism and hospitality company has been able to create a loyal fan base.
John Paul
SEPTEMBER 19, 2018
His knowledge of the challenges in the tourism and finance sectors as well as the richness of his career will strengthen the group and its teams.”. “I Its vision of the customer relationship is innovative. I am delighted to join John Paul, a group that I’ve been following for several years now.
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