Joe Rawlinson

AUGUST 9, 2017

Use customer relationship management software to apply analytics to your own customers and extend personalized offers based on their behavior. Use social media channels to keep in touch with your customers and stay engaged. Add Value by Utilizing Technological Innovations.

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

ViiBE Blog

APRIL 28, 2021

If your employees are not reliably available, it will drive up wait times for your customers and negatively affect overall call center performance. Customer satisfaction. Customer satisfaction is key to your call center’s success.

Call Center 98

Call Center First Call Resolution Average Handle Time Virtual Call Center 98

LiveChat

OCTOBER 7, 2016

Now to tackle such scenario, the most forward looking approach in the contemporary times is going for a cloud hosted call center. Because they are repositories of customer related data and the agents can access a particular information any time they need.

First Call Resolution 61

First Call Resolution Virtual Call Center Call Center Knowledge Base 61

ViiBE Blog

JUNE 1, 2021

What are the benefits to customers of self-servicing CRM applications? Self-servicing CRM applications like Zendesk, Salesforce, and Microsoft Dynamics allow companies to manage customer relationships better. This software ensures that customers are not forgotten and that their concerns are followed up.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

AUGUST 11, 2021

With a simple web link, customers can connect to a representative on nearly any device. Since ViiBE is based on secure WebRTC technology , the customer must approve requests to access a camera or share their screen. . The benefits of cloud-based contact center solutions.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

AUGUST 2, 2021

Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention.

CRM 52

CRM Call Center e-support Social Media 52

Magellan Solutions

AUGUST 5, 2021

Detailed call recording and logging. • Customer Relationship Management (CRM) Software. While some companies invest in physical intercoms for internal communication, this isn’t possible for a virtual call center. . $99 – $599/month. KOOKOO CloudAgent. Live dashboard . CRM integrations . $65/month.

Call Center 40

Call Center Software CRM Virtual Call Center 40