Influitive

FEBRUARY 16, 2017

In the hyper-competitive world of SaaS products, building relationships with your existing customers is just as important as acquiring new ones—if not more so, since your customers can easily jump from one product to the next if they aren’t satisfied.

Infographics 61

Infographics Marketing B2B Sales 61

Thematic

JUNE 13, 2023

Then, use this information to improve your products and customer service experience. Ultimately, this information can increase customer satisfaction, loyalty, and retention. Or they might discover that they need to improve their customer service. said they saw an increase in retention.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

Amity

OCTOBER 23, 2018

In the grand scheme of things SaaS is still new to the business world and some organizations are learning how to adopt a customer success strategy that helps achieve strong churn and expansion results across their business. A word of caution though, don’t take your customer retention data and strategy for granted or leave it to chance.

Metrics 76

Metrics Customer Success Net Promoter Score Effort Score 76

Retently

FEBRUARY 9, 2024

These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand. This data can inform future strategies to enhance overall customer satisfaction.

Feedback 93

Feedback Net Promoter Score Effort Score Customer Satisfaction 93

OpinionLab

JANUARY 16, 2018

Aberdeen , in its omnichannel research, has claimed that businesses that adopt an omnichannel strategy achieve a 91% greater year-over-year increase in customer retention compared to those that don’t. The infographic below – also from our own survey – tries to get to grips with this from a service situation perspective.

Omni-Channel 60

Omni-Channel Infographics Self Service Call Center 60

Second to None

JUNE 21, 2018

Once the content becomes more informative the trust factor will automatically increase for the customers. This includes blogs, webinars, photos, videos, infographics and presentations. Images, infographics and videos can be effectively used to tell a story. The Variety of Formats.

Loyalty 61

Loyalty Consumers Marketing How To 61

DCX

DECEMBER 31, 2024

Get eye-catching infographics and templates to communicate ideas effectively. A smoother experience today means loyal customers tomorrow—but that payoff doesn’t show up overnight. Everyone Wants Credit Let’s say customer retention goes up. The problem? Execs love quick wins. CX plays the long game.

ROI 52

ROI Self Service Leadership Metrics 52

ProProfs Chat

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Needless to say, customer retention is the core value for the growth of any business. This implies: Never lose sight of your existing customers.

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98

Retently

JULY 11, 2018

However, since the market landscape evolved – shifting the focus from survey data towards a more complex customer satisfaction management approach – the more advanced NPS2 paved its way. This way, all employee departments in your company can work together to ensure customer issues are fixed without having to be escalated.

NPS 68

NPS Net Promoter Score CEM Social Media 68

GlowTouch

JANUARY 15, 2021

But if your customer support team delivers a positive experience to these customers, they will go on to spend more money and become more loyal to the brand than other customers. It’s also vital to customer retention and loyalty. 82% of Americans: martech.zone – Customer Retention Numbers Infographic.

Tools 52

Tools Self Service CRM Infographics 52

SurveySparrow

JULY 31, 2023

Did you know that companies that prioritize the voice of their customers can achieve a 10 times higher customer satisfaction rate compared to their counterparts? Customer feedback holds the key to enhancing your brand’s reputation and fostering long-term loyalty.

Analytics 52

Analytics Social Media CEM Effort Score 52

SurveySensum

MAY 11, 2023

So how can you stay ahead of the game? — By listening to your customers, of course! One way to do this is by using Net Promoter Score (NPS), a simple and widely used metric that helps businesses measure customer satisfaction, benchmark their performance against competitors, and identify areas for improvement.

NPS 52

NPS Retail Net Promoter Score Effort Score 52

ProProfs Chat

MAY 1, 2020

This statement alone is more than enough to define the extent of importance a training program has for a customer-centric business organization. Further, customer experience training should focus on three areas: Commercial awareness. Take a look at the following infographic for more understanding: Source: Mckinsey.com.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2

NPS 52

NPS ROI Social Media Effort Score 52

ProProfs Chat

SEPTEMBER 13, 2019

Venngage, an online platform for creating stunning infographics, is an excellent example of personalizing user experiences. Indeed, these tooltips are started automatically, but they’re super valuable and focused on the customer’s goals. But, the question is, why feature adoption is essential for SaaS customer service?

Customer Service 55

Customer Service Omni-Channel Net Promoter Score Knowledge Base 55

LiveChat

DECEMBER 27, 2016

Many customers leave a company because of poor customer service. To change that you need to implement a more customer–centric culture at your company. Start by training people in customer service. For example, the probability of selling to an existing customer is 60-70% and for new prospects, it’s just 5-20%.

Marketing 51

Marketing Social Media Loyalty Programs Customer Centricity 51

Solvvy

SEPTEMBER 17, 2022

Infographics. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Customer service agents can use it as well.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Qualtrics

NOVEMBER 30, 2020

Put simply, when you give customers a great experience they’ll buy again, be more loyal to your brand and share their experience with other people. You’ll see improvements in: customer retention. customer loyalty. customer lifetime value (CLV). 15 ways to improve the ecommerce customer experience.

Ecommerce 42

Ecommerce Customer Experience Net Promoter Score e-support 42

Retently

AUGUST 26, 2019

Basically, customer feedback allows looking into a customer’s perception of your brand and encourages targeted actions meant to increase customer satisfaction. What a customer defines as excellent customer service can range from great and prompt support to UI tweaks that make the customer experience more streamlined.

Feedback 71

Feedback Social Media Effort Score Net Promoter Score 71

ProProfs Chat

JULY 21, 2020

While all the previous stages are time-bound, the retention stage can often be prolonged depending on the value a business is willing to offer. Recommended Read: How to Increase Customer Retention. When customers stick around with your business for long they become more than just loyal customers.

Management 52

Management Loyalty Programs Loyalty Competitive Advantage 52