CSM Magazine

DECEMBER 29, 2022

As business banking becomes an increasingly digital experience, providing customers with meaningful online support must be a top priority for banks. The key to success is an omnichannel customer service approach that makes it easy for business owners and their teams to get assistance when they need it.

Banking 52

Banking Customer Service Customer Service Training Customer Service Representative 52

Ecrion

JULY 22, 2019

And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back. If so, then you need to read this post.

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

Talkdesk

JULY 14, 2016

On the other hand, businesses that choose to cut costs on customer service often see a reduction in acquisition and retention rates. An excellent customer service strategy, by its nature, must be dynamic. The perfect policies today will be obsolete tomorrow. This is the key to fostering customer loyalty.

Customer Service Strategies 40

Customer Service Strategies Customer Service Strategy Customer Service Representative 40

SurveySensum

FEBRUARY 20, 2024

Monitor Performance : Regularly monitor your performance in meeting customer expectations. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs. Empower agents to make decisions and take initiative in resolving customer issues promptly.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Monitor Performance : Regularly monitor your performance in meeting customer expectations. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs. Empower agents to make decisions and take initiative in resolving customer issues promptly.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Help Scout

JUNE 22, 2021

An NPS Promoter score has a customer lifetime value that’s 600%-1,400% higher than a Detractor. 89% of consumers are more likely to make another purchase after a positive customer service experience. 93% of customers are likely to make repeat purchases with companies who offer excellent customer service.

Customer Service 130

Customer Service Social Media Self Service Knowledge Base 130

Ecrion

SEPTEMBER 23, 2020

You need to find a way to make sure that you’re available to your customers on their schedules and terms, not on your own. The following customer service statistics point out that the majority of customers expect an immediate response to a sales, marketing, or other customer-service based query.

Infographics 105

Infographics Self Service Customer Service Social Media 105