This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
As CustomerSuccess professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five CustomerSuccess resources brought to you by ChurnZero.
As CustomerSuccess professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five CustomerSuccess resources brought to you by ChurnZero 1.)
“ The leading indicators for customerretention and expansion tend to be around the level of engagement between the client and the vendor. ” — Ashvin Vaidyanatham (Chief Customer Officer at Gainsight) and Ruben Rabago (Chief Strategist at Gainsight) in their book, ‘The CustomerSuccess Professional's Handbook.’.
The themes today centered around Human-First CustomerSuccess and Transforming Customer Centricity. Human-First CustomerSuccess. The Key to CustomerSuccess: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.
Understanding the true voice of your customers can be the difference between standing out or getting lost in the crowd. Research by the Aberdeen Group found that companies with a high-quality VoC strategy saw almost 10 times annual revenue growth due to higher customerretention.
Chad Horenfeldt – Director of CustomerSuccess at Kustomer. With over 15 years of experience in customersuccess, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing CustomerSuccess teams. LinkedIn: [link]. Website : [link].
Role: VP, CustomerSuccess (Remote) Location: Remote, United States Organization: Sales Talent Agency, Inc. As a VP of CustomerSuccess, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.
Download our guide, Lead Nurture How-To Handbook. The post Customer Onboarding — Measuring Time To Value appeared first on CustomerSuccess | ESG. Learn to turn more leads into sales with timely and targeted nurturing. Did you like this blog post? If so, then why not: Subscribe to This Blog.
“Key Account Management and Planning: The Comprehensive Handbook for Managing Your Company’s Most Important Strategic Asset” by Noel Capon In this comprehensive handbook, Capon delves into strategic planning, implementation, and management of key accounts. If not, this blog is specifically written for you!
Let us analyze the profile of a client success specialist, consider their regular responsibilities, and determine exactly what benefits they may provide your revenue business. Who exactly can be termed a client success specialist? A business or an organization can never be successful unless its customers are.
Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier.
Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier.
We organize all of the trending information in your field so you don't have to. Join 97,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content