Customer Retention Customer Success Seminar 
Totango
SEPTEMBER 1, 2020
Miscommunication, forces beyond your control, or differing expectations take their toll on even the most customer-centric of Customer Success teams, and eventually everyone encounters a customer they cannot please. Renewal Is a Product of the Customer Experience. Ensure Customers See Value.
Education Services Group
OCTOBER 15, 2020
We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If Chae Stewart, Digital Customer Success Manager. Jennifer Kolle, Customer Success Manager.
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Totango
JANUARY 23, 2020
There are almost always indicators that a customer is going to churn, which means that if identified early, a good Customer Success team can mitigate the risk and execute a successful recovery plan. In this customer-centered economy, a lapsed customer could represent years of lost renewal opportunities.
Education Services Group
JUNE 4, 2019
So who’s in charge of communicating with customers, marketing or Customer Success? Customer Success and marketing teams need to work together to optimize the customer experience and turn customers into brand advocates. Capture and Share Customer Success Stories. The short answer is both.
Customer Guru
AUGUST 21, 2018
DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.
Totango
DECEMBER 28, 2021
Here we’ll look at four proven strategies for reducing customer churn. They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. Invest in Your Customer Success Team.
One Millimeter Mindset
AUGUST 8, 2018
Think of the implications of this professional innovation strategy on customer success and customer retention. Start by attending webinars, seminars and meetings. Even when no “apparent” business opportunities exist. Over time, becoming professionally compelling positively impacts client experience.
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