Optimove

JULY 31, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: In this blog post, gain insights from expert marketers about five pillars to create effective strategies that boost customer retention.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

eglobalis

SEPTEMBER 16, 2024

Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience. In terms of revenue growth, businesses that invest in CX often see higher customer retention rates and increased lifetime value of clients.

B2B 297

B2B Strategy Customer Experience Customer Journeys 297

Comm100

NOVEMBER 29, 2021

Shep Hyken, a customer service and experience expert, backs up this belief in the agent experience: “Our agents on the front line are more than just customer support. Perhaps another, better title might be customer retention expert, or revenue enhancement specialist. A good customer support agent is all of that, and more.

Trends 238

Trends Customer Service Chatbots Omni-Channel 238

InMoment XI

NOVEMBER 18, 2024

By understanding customer motivations, your business can make decisions that lead to higher customer satisfaction , loyalty, and profitability. Improved Customer Retention It is no secret that retaining customers is more cost-effective than acquiring new ones. References HubSpot. Consumer Trends Report. ( [link] ).

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

AskNicely

AUGUST 1, 2018

You want to show them that not only are you on top of their request, but you can give them the results they are looking for — customer retention and growth. It’s tempting to simply download your customer list and send out a single NPS survey, but a rock-solid NPS program is much more than a single survey. Book a Demo.

NPS 150

NPS Net Promoter Score Tips Customer Retention 150

NICE inContact

MAY 8, 2019

NICE inContact CXone delivers exceptional service across channels of choice and improves customer retention and lifetime value. It’s what customers want — and the best form of promotion you can get. Reserve a personal 1:1 CXone demo now for the 22-23 May Gartner CX & Technologies Summit 2019, London, UK.

Advertising 158

Advertising Customer Centricity Customer Retention Consumers 158

InMoment XI

NOVEMBER 21, 2024

InMoment offers churn prediction capabilities to help businesses understand why and which customers may churn. This enables brands to take a proactive approach to customer retention and reduce acquisition costs. Schedule a demo today to see how InMoment can help you transform customer feedback into CX improvements!

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

Comm100

DECEMBER 16, 2024

This not only empowers customers but also lightens the workload for support teams. Automate Your Support with Comm100 See how Comm100 automates support and empowers customers. Request a demo today Request Demo How AI is Revolutionizing Customer Service Automation Customer service automation has been deeply impacted by AI.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right?

Customer Retention 52

Customer Retention Software Gamification e-support 52

InMoment XI

FEBRUARY 14, 2024

By offering seamless integration between online and offline channels, businesses can capture sales from customers who prefer to shop across multiple channels, resulting in increased revenue. Schedule a demo today!

Omni-Channel 195

Omni-Channel Customer Experience Social Media Self Service 195

SurveySensum

AUGUST 21, 2023

However, the good news is that some have managed to double their revenue through effective customer retention strategies. In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. In such a scenario, retaining existing customers becomes even more challenging.

Customer Retention 52

Customer Retention B2B Strategy NPS 52

InMoment XI

JULY 24, 2024

Return On Investment Opportunities : One of the most significant advantages of having an expert CX services team is their ability to identify opportunities for increased customer retention and revenue growth. They provide strategies to turn customer feedback into actionable business plans that drive revenue and improve ROI.

Technology 195

Technology Customer Experience ROI Consulting 195

CloudCherry

AUGUST 26, 2019

If you’re struggling with any of these CX challenges at your company, it may be time to reevaluate how your team approaches its customer experience initiative. If you’re seeing success in your ability to surprise and delight customers, you may simply need to prove how those wins contribute to the success of the company as a whole.

B2B 199

B2B Conference Metrics B2C 199

InMoment XI

AUGUST 19, 2024

Why is Customer Experience ROI So Important? Investing in customer experience isn’t just about making customers happy—it’s about driving substantial business growth. As a result, ROI becomes a crucial metric in customer experience metrics for any business focused on achieving lasting success. References HubSpot.

ROI 195

ROI Customer Experience Net Promoter Score Effort Score 195

InMoment XI

OCTOBER 29, 2024

These actions add a personal touch, which creates stronger customer relationships. How Do You Measure Customer Loyalty Analytics? Some businesses measure loyalty by looking at how many customers they have retained. A low rate suggests that most of your customers trust your brand enough to interact with it again.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

InMoment XI

SEPTEMBER 5, 2024

Here are some common benefits of effective voice of the customer programs: Improve Customer Retention It is no secret that your existing customers are easier to sell to and will spend more than first-time customers. This will allow you to decrease customer churn and improve customer retention.

Effort Score 195

Effort Score Net Promoter Score Customer Journeys Metrics 195

SurveySensum

JULY 21, 2023

That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. These strategies can help you maximize your business’s potential while keeping those valuable customers right where they belong. That’s why we proudly maintain a remarkable 98% customer retention rate.

Customer Retention 52

Customer Retention B2B Strategy Net Promoter Score 52

SurveySensum

SEPTEMBER 21, 2023

This strategic move resulted in doubling their business, showcasing the power of leveraging customer retention to drive growth. Well, acquiring new customers can costs you five times more than keeping the ones you have. So, customer retention is indeed crucial. What is the Customer Retention Rate?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

InMoment XI

OCTOBER 24, 2024

Improved Customer Loyalty Customer engagement platforms increase customer loyalty by making the customer experience engaging and consistent throughout the whole customer journey. Research shows that loyal customers are 64% more likely to make more frequent purchases from your business than regular customers.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

InMoment XI

AUGUST 6, 2024

Analyzing Customer Feedback: Customer experience dashboards can also aggregate and analyze customer feedback from various sources like surveys, reviews, social media, and support interactions. This helps businesses understand customer opinions and customer sentiment, identify common issues, and gauge overall satisfaction.

Customer Experience 221

Customer Experience Net Promoter Score How To Effort Score 221

SurveySensum

JULY 15, 2024

Gauge your employee satisfaction and performance by customizing SurveySensum’s readymade pulse survey template for free. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. Now let’s look at the competitors of Disney along with their NPS.

NPS 52

NPS Customer Retention Net Promoter Score Entertainment 52

Retently

MAY 2, 2023

Product Discovery Stage The discovery phase represents the first encounter potential customers have with your product, whether it’s through your website, a demo, or word of mouth. Leverage this feedback to optimize the process and increase the likelihood of convincing potential customers to continue with a free trial.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

InMoment XI

NOVEMBER 15, 2023

Customer Churn Rate : Customer churn rate quantifies the percentage of customers who stop using a company’s product or service over a specific period, helping businesses gauge customer retention and identify potential issues. Schedule a demo today to see what InMoment can do for you! Sources: Sinch.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

InMoment XI

AUGUST 1, 2024

Insights into customer emotions and frustrations allow for targeted interventions, leading to smoother interactions and a more positive customer journey. Increased Customer Loyalty : Positive customer sentiment is strongly correlated with higher customer retention and loyalty.

Measurement 195

Measurement Effort Score How To Hotels 195

InMoment XI

FEBRUARY 5, 2024

New Opportunities: Similarly to insights, reviews can also unveil new opportunities to introduce or improve something that your customers want. By doing this, you improve customer retention and also gain a competitive advantage over your competitors. References Luisa Zhou. Access 1/24/24.

Competitive Advantage 195

Competitive Advantage Software Guidelines Feedback 195

Comm100

NOVEMBER 29, 2021

Shep Hyken, a customer service and experience expert, backs up this belief in the agent experience: “Our agents on the front line are more than just customer support. Perhaps another, better title might be customer retention expert, or revenue enhancement specialist. A good customer support agent is all of that, and more.

Trends 176

Trends Customer Service Chatbots Omni-Channel 176

InMoment XI

FEBRUARY 2, 2024

Studies have shown that companies that engage with customer feedback can see up to a 5-10% increase in customer retention rates. It lets customers know that there’s a human behind your brand, and you’re open and receptive to changing your processes if inefficiencies are continually being called to attention.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

OCTOBER 4, 2024

Here is how customer experience management helps make that possible for you: It enhances customer retention and loyalty. 83% of customers agree that they feel more loyal to brands that listen to their concerns and resolve their pain points. It increases revenue by bringing more sales from existing customers.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 30, 2024

Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction. A positive customer experience fosters trust and satisfaction. References Insurtech Insights.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

InMoment XI

FEBRUARY 23, 2024

And that can lead to significant business value: Increased Customer Retention Knowing your customers well will lead to a sharpened customer journey because your brand will know how and which marketing messages will resonate with customers. Contact us today for a demo.

Marketing 195

Marketing Customer Experience Return on Investment Analysis 195

InMoment XI

AUGUST 2, 2022

Increased Customer Retention. When the customer experience is better than ever , so are customer satisfaction and loyalty. InMoment has the Customer Experience Cloud that helps you perform demographic analysis and segmentation so that you can give your customers the best CX possible.

Advertising 221

Advertising Transportation Groups Analytics 221

Totango

FEBRUARY 12, 2021

You can also think of customer churn as the opposite of customer retention. Customer retention is the percentage of customers who remain with you over a given period. Any customers you don’t retain contribute to churn. The higher your retention rate, the lower your churn.

Customer Retention 83

Customer Retention Customers Analysis Course 83

Totango

JULY 8, 2022

If your CS platform requires heavy IT implementation, extensive training, or is difficult to iterate or improve upon, then your teams will be forced to be reactive, rather than proactive, creating significant gaps in your customer journeys. This leads to poor customer retention, slow growth, high churn rates and employee burnout.

Self Service 107

Self Service CRM Customer Retention Customer Journeys 107

Lumoa

MARCH 12, 2023

The purpose of a CX platform is to create a big-picture, comprehensive view of the customer journey. Say a customer contacts your support team because they run into a problem. Another customer reaches out to your sales team to get a demo. A third customer sends you a LinkedIn message to ask about your pricing.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

InMoment XI

NOVEMBER 7, 2024

Automated Alerts Automated alerts notify teams of important events or issues as they happen, such as a high-value customer showing signs of customer churn. These alerts help teams respond proactively to minimize negative customer experiences and improve customer retention. References Salesforce.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

NOVEMBER 22, 2024

Retention Rate Retention rate tracks the percentage of customers who renew their subscriptions to your product over a specific period. It highlights the effectiveness of your customer retention and satisfaction efforts. See how InMoment can elevate your CX efforts by scheduling a demo today! Sources Zendesk.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195