InMoment XI

NOVEMBER 7, 2024

Transcriptions also help with compliance, training, and quality assurance by allowing teams to review past conversations and see insights that can influence future customer service. Customer Sentiment Tracking Customer sentiment tracking uses AI to analyze customer emotions and tones.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Optimove

MAY 12, 2020

This document is unavailable. Apparently the document you are looking for is temporarily unavailable. Until its back, we’ve curated some of our other finest resources for you: Paul Stuart Revolutionizes Its Customer Marketing. 50% increase in customers purchasing new services. The Guide to Advanced Customer Segmentation.

CRM 75

CRM Video Resources Marketing 75

Experience Investigators by 360Connext

AUGUST 17, 2021

Great CX meetings start with a solid foundation in the form of a CX Charter — a simple document that answers these six questions: What is Our CX Vision? This is a good time to address processes around customer feedback, too. If that process is not documented, creating a specific process around it should be a top priority.

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

ECXO

MARCH 6, 2025

Meeting these elevated expectations is not just about customer satisfactionit directly impacts the bottom line. Research shows that B2B companies with superior customer experience achieve higher revenue growth, better customer retention, and lower service costs than their peers.

B2B 339

B2B Customer Journeys How To Effort Score 339

Comm100

NOVEMBER 15, 2022

Combining our unified communications technology with the Comm100 platform allowed us to extend our capabilities with features like data analytics and AI-powered chatbot, offering us a huge advantage in the marketplace – for both growth and customer retention. Full flexibility.

Omni-Channel 244

Omni-Channel Chatbots Social Media Communication 244

Comm100

MAY 19, 2020

Live chat allows you to give quick answers to questions about your products, solve problems faster, and assure your customers that you’re there when they need you. This is a simple, yet very effective, recipe for improving both customer service and loyalty. Discover Customer Pain Points.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

C3Centricity

APRIL 2, 2018

Pricing, value perceptions and CLV (Customer Lifetime Value). Customer retention and churn rates. Step 7: Improving your data and information collection coming from market research will depend upon a solid briefing document. Therefore these need to be discussed and included in your briefing document.

Handbook 275

Handbook Marketing ROI Social Media 275

Totango

OCTOBER 30, 2024

To drive customer-led growth, organizations need to assign ownership for expansion, align tactics to value drivers, measure post-sales funnels precisely, streamline communication post-sale, and use automation to create more clarity for teams. For years, attainment was the sexiest word in SaaS. But then the ground shifted from underneath.

Roadmap 62

Roadmap Sales Measurement Tips 62

CustomerSuccessBox

MARCH 8, 2022

“Customer Retention” is kind of a buzzing word for the SaaS businesses on the digital platform. And to handle the tasks pertaining to customer retention, there is a Customer retention specialist who is also named as customer loyalty specialist. How do I become a good customer retention specialist?

Customer Retention 52

Customer Retention Customers Customer Success Resources 52

NetBase

MAY 25, 2020

As the world recuperates and consumers everywhere are feeling hesitant to resume life as usual, recovery mode must be focused on supplying what customers need – and those needs have changed drastically in the past few months. Retaining customers in the long run depends on how well your brand adapts. Here’s how.

Customer Retention 60

Customer Retention Healthcare Trends Consumers 60

Kayako

JUNE 30, 2016

So he created a document called “Good Product Manager, Bad Product Manager” which crisply laid out the behaviours of good product managers, and juxtaposed those with the behaviours of bad ones. How will you know when you’ve got customer service skills right? I thought this was a fantastic idea.

Customer Service 209

Customer Service Handbook Customers Training 209

Kayako

JUNE 30, 2016

So he created a document called “Good Product Manager, Bad Product Manager” which crisply laid out the behaviours of good product managers, and juxtaposed those with the behaviours of bad ones. How will you know when you’ve got customer service skills right? I thought this was a fantastic idea.

Customer Service 202

Customer Service Handbook Customers Training 202

AWS Machine Learning

AUGUST 1, 2024

Challenges in document understanding for underwriting Document understanding is a critical and complex aspect of the underwriting process that poses significant challenges for insurers. This is a complex task when faced with unstructured data, varying document formats, and erroneous data.

Insurance 124

Insurance Guidelines Knowledge Base Policies 124

InMoment XI

AUGUST 19, 2024

Why is Customer Experience ROI So Important? Investing in customer experience isn’t just about making customers happy—it’s about driving substantial business growth. As a result, ROI becomes a crucial metric in customer experience metrics for any business focused on achieving lasting success.

ROI 195

ROI Customer Experience Net Promoter Score Effort Score 195

Comm100

DECEMBER 16, 2024

By integrating AI-driven solutions into service workflows, businesses can streamline processes, optimize resource allocation, and deliver consistent, data-backed experiences that impact both customer retention and the bottom line. They want to provide omnichannel support to their customers without sacrificing on service quality.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

Kayako

JANUARY 24, 2018

User experience expert, Kathy Sierra, argued in her book, Badass: Making Users Awesome , that the issue is marketing and support documentation isn’t aligned. The marketing focuses on the bigger picture that the user wants to achieve, where as user documentation will focus on getting the most out of the tool.

Customer Centricity 254

Customer Centricity Self Service Trends Customer Experience 254

Amity

SEPTEMBER 19, 2018

For this reason, exhibiting loyalty and care to your customers at every step of the way, especially during the post-sale process, is the key to customer retention. As for digital marketing (or any sort of marketing, for that matter) it can be used to emphasize this care and remind your customers of the way you treat them.

Customer Retention 64

Customer Retention Loyalty Marketing B2B 64

Lumoa

MAY 19, 2020

The final step of your business case is presenting it in a formal document. Let’s take this framework and apply it to a hypothetical business case for a robust customer experience program. How will this impact teams across your organization? What resources will you require? Present your case. Explore options.

How To 243

How To Multi-Channel Return on Investment Study 243

CloudCherry

AUGUST 21, 2018

Conversely, proactive support is all about identifying and resolving customer issues before they become problems. Some simple fixes to increase your proactive support game are: Adding automation into your contact forms to guide customers to the right place. Creating more intuitive document and product design.

Customer Journeys 150

Customer Journeys Analytics Self Service Analysis 150

AWS Machine Learning

MAY 7, 2024

Tasks such as routing support tickets, recognizing customers intents from a chatbot conversation session, extracting key entities from contracts, invoices, and other type of documents, as well as analyzing customer feedback are examples of long-standing needs.

System 123

System Policies Examples Insurance 123

Ecrion

OCTOBER 15, 2020

These software platforms come with several tools that you’ll find helpful, to include resources for accounting, information technology (IT), human resources (HR), customer relations, and document automation. You’ll be able to scale your e-mail marketing, customer retention, personalization, and more.

How To 98

How To Software Infographics Tools 98

Gainsight

NOVEMBER 28, 2023

CSMs struggled to efficiently access the customer information they needed to effectively manage their book of business. Time-consuming manual processes like creating custom customer-facing documents prevented CSMs from engaging in more impactful work for their accounts. Sound familiar?

Customer Retention 52

Customer Retention Self Service Omni-Channel Customer Success 52

CSM Magazine

FEBRUARY 5, 2025

Be prepared to answer questions about expected revenue, customer retention strategies, and how your call center will stand out. For call centers, look into grants for customer service businesses or technology upgrades. Business Loans for Small Businesses Loans remain a trusted option for funding your business.

Call Center 52

Call Center e-support Social Media Financial 52

Calabrio

APRIL 11, 2025

Knowledge Base Navigation: Quickly finding accurate information to assist customers. Call Handling Procedures: Standard greetings/closings, call flow guidelines, escalation paths, documentation standards. Omnichannel Service: If applicable, training on managing interactions consistently across multiple channels (e.g.,

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

CloudCherry

OCTOBER 25, 2018

Can we make our legal documents easy to read? Vipul keeps it as simple as possible: “We track a very tangible correlation between taste and speed and customer retention.” For Raju, measuring customer experience over the customer journey has provided the necessary insight for calculating ROI.

CEM 170

CEM ROI Metrics Call Center 170

CSM Magazine

MARCH 15, 2023

Despite many documented market and economic challenges, many brands continue to invest heavily in e-commerce marketing. Arunabh Madhur, Regional VP & Head Business EMEA at SHAREit Group examines how mobile apps are reshaping the e-commerce industry. In fact, the current global e-commerce market is valued at around $5.5 of those sales.

Customer Retention 52

Customer Retention Brands Retail Trends 52

Totango

JULY 31, 2020

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. This leaves the CS team fully prepared and informed about new customers.

Hospitality 127

Hospitality e-support Healthcare Touchpoint 127

Michel Falcon Experience

OCTOBER 23, 2014

I will give you a step-by-step guide on how to earn more customers, earn more profit and be more successful. Customer Retention: Whether you can identify them or not, you have customers today who are unhappy and spreading negative reviews by word of mouth. Lastly, this isn’t a theory type course. January 2015.

Course 154

Course Training Competitive Advantage Employee Experience 154

InMoment XI

SEPTEMBER 25, 2024

Contract Analysis : NLP can analyze contracts and legal documents. Natural Language Processing Applications in Business Natural Language Processing is transforming how businesses interact with data and customers by enabling machines to understand, analyze, and respond to human language. “The

Data 195

Data Social Media Net Promoter Score Analysis 195

Ecrion

JANUARY 12, 2021

Meets Customer Needs | 2. Easy Access to Documents/Services | 3. While 70% of businesses cited their customer retention strategies as average at best, nearly everyone agrees that it is a priority. It Provides Easy Access to Documents and Services. Get a Free CLoud Customer Experience Management Trial Today.

Customer Experience Management 86

Customer Experience Management CEM Customer Experience Management 86

Alliance by IFS

MAY 28, 2019

To achieve it, you have to boost customer retention , attract new customers, and/or offer new products and services. By definition , customer relationship management includes learning more about the people you do business with and reducing the effort they need to put in to have a positive service experience.

Software 92

Software Management Self Service Customer Retention 92

CloudCherry

DECEMBER 1, 2018

Can we make our legal documents easy to read? Vipul keeps it as simple as possible: “We track a very tangible correlation between taste and speed and customer retention.” For Raju, measuring customer experience over the customer journey has provided the necessary insight for calculating ROI.

CEM 150

CEM ROI Metrics Call Center 150

Team Support

SEPTEMBER 16, 2020

Self-Help: Examine your support ticket issues to identify the most common reasons for customers to contact support to form the basis for FAQs, a list of articles to populate your knowledge base, and training videos, tutorials, and technical documentation.

B2B 89

B2B Effort Score Knowledge Base Customer Retention 89

Education Services Group

APRIL 27, 2022

I’m not going to waste time trying to document how to correctly (mathematically) calculate all the three letter acronyms—but feel free to check out our Customer Success Definitions, Calculations, and Lingo…Oh My! if you need a little help there. Keep it simple.

Metrics 98

Metrics Effort Score NPS Net Promoter Score 98

Optimove

OCTOBER 22, 2020

API documentation, integration guides and other Optimove technical implementation info. The leading content source for relationship marketing and customer retention professionals. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Technical Docs. View the Docs. Start Reading.

Retail 76

Retail eBook Sports Video 76

Optimove

OCTOBER 22, 2020

API documentation, integration guides and other Optimove technical implementation info. The leading content source for relationship marketing and customer retention professionals. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Technical Docs. View the Docs. Start Reading.

eBook 76

eBook Sports Video CRM 76

Kayako

NOVEMBER 9, 2018

The less effort a customer goes through to do business with you, the better.” — Shep Hyken. A growing concern for customer retention, expansion, and cross-sell opportunities is customer effort. This “effort villain” is out to get your customers at every chance. Basic Support Submittal Forms. that is SEO-enabled.

Effort Score 128

Effort Score Analysis B2C Customers 128