BlueOcean

JANUARY 8, 2019

But if that interaction also results in a negative experience, the customer support experience can become the straw that breaks the camel’s back. Calculating Lifetime Customer Value. Obviously, the cost of losing a customer isn’t as simple as the loss of one particular sale or the associated make-good.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service eBook 299

BlueOcean

OCTOBER 6, 2020

Well, in a B2B customer success model, measuring renewal rates holds your outsourced partner accountable to targets that are tied to revenue and retention. Total Value Returned Rate is a key metric that also has to be tied to customer retention. Grab a copy of our eBook, “Is a Strategic Partnership Even Possible?”

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

CSM Magazine

FEBRUARY 6, 2019

For example, if you send an email to an existing customer promoting a new product and they decide to call directly from your listed phone number, it’s clear this online marketing channel is driving over-the-phone conversions. You can then calculate how valuable these interactions and conversions are from lifetime customers.

Customer Service 51

Customer Service eBook Omni-Channel Social Media 51

SmartKarrot

JANUARY 5, 2021

For more than 2 decades, Catherine has led the highest Customer Success executive positions at world’s best organizations. A thought leader and a remarkable writer, she has published several blogs, eBooks, and whitepapers around customer retention and customer health. Andrew Michael. Swati Garg. Donna Weber.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21