Why Bridging the SaaS User-Buyer Divide Is Key to Improving Customer Retention
Gainsight
JUNE 20, 2022
I’m willing to bet that if users were having better experiences – if CS teams and tools were focusing as much on adoption data and providing support for the features and functions most valuable to users – the NPS score of users and buyers would be significantly higher. Download the Customer Success Index 2022. .
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