Retently

MAY 9, 2024

Boosting your B2B customer retention rates is incredibly important for nurturing a sustainable business. It’s a thrill to land a new customer, no doubt. Many companies get caught in this cycle because they prioritize new customer acquisition so heavily that they overlook how many customers they’re losing along the way.

Customer Retention 119

Customer Retention B2B Customer Journeys Loyalty Programs 119

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

ReviewTrackers

MARCH 24, 2021

Bank Customer Retention: Why It Matters. You’ve probably heard this more than a dozen times: retaining a customer is so much cheaper than acquiring a new one. According to Kantar , banks that lead in the customer experience index have a recommendation rate that is 1.9 times higher, and their customers are 2.1

Customer Retention 123

Customer Retention Banking Customer Experience Strategy 123

InMoment XI

OCTOBER 29, 2024

As a result, you will earn emotional buy-in from customers, turning them into loyal advocates. Create spaces where your customers can connect with each other and your brand. This can happen through social media, forums, or events. Encourage customers to share their experiences and ideas.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Customer retention is paramount in keeping a SaaS company afloat, particularly as a company matures. While customer acquisition and lead conversion are integral parts of growing a SaaS business, with time, retention and renewals gain equal and eventually greater importance. The Power of Association.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Totango

APRIL 28, 2020

One especially important facet of planning for the unexpected inevitable is customer retention. In difficult, uncertain times, attracting new customers becomes exponentially harder as budgets tighten and priorities shift. Automating standard processes can prevent churn by ensuring that no customers slip through the cracks.

Customer Retention 114

Customer Retention Strategy Course Customers 114

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention? Why Customer Retention Matters. My Customer Retention ?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Adrian Swinscoe

NOVEMBER 13, 2024

I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.

Marketing 64

Marketing Customer Journeys Customer Centricity Customer Retention 64

BirdEye

OCTOBER 15, 2021

Attracting new customers is the obvious surface-level goal for any business. But, the reality is true growth is sustained by a focus on customer retention. Increasing customer retention by a mere 5% boosts profits by a whopping 25% to 95% ! So how do you go about increasing retention?

Customer Retention 98

Customer Retention Loyalty Communication Customers 98

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. That’s why most companies struggle to meet the expectations of their customers.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

Totango

FEBRUARY 9, 2022

Automated procedures also may be set up to reach out to customers who fail to renew. Finally, in a best practices scenario, contract renewal automation utilizes KPIs and analytics to track customer retention rates and review the performance of renewal procedures.

Customer Retention 100

Customer Retention Tools Software Financial 100

InMoment XI

JUNE 28, 2022

Now, more than ever, it’s vital to monitor, manage, and respond to online reviews from customers in order to accelerate new customer acquisition and improve customer retention—all while driving more authentic connections with customers. This acquisition empowers InMoment customers to do just that!

Analytics 74

Analytics Feedback Report Industry 74

ijgolding

DECEMBER 9, 2014

Some businesses are very good at linking key events in a customer’s life to their strategic marketing campaigns. The most significant event that a company can connect with is the certainty that is a birthday. What funny names have you been called in communications from companies?

Hotels 212

Hotels Customer Retention Retail Communication 212

ijgolding

DECEMBER 17, 2014

What happened to me and my fellow passengers on the afternoon of the 12th December 2014 serves as a brilliant example of how NOT to deal with an exceptional event – when something goes wrong. I would like to share the story with you. I was due to fly from Oslo to Gatwick on the last Norwwegian flight of the day – the 18:10.

Airlines 209

Airlines Company Customer Journeys Travel 209

eglobalis

JULY 31, 2024

Bayer (Europe) Acquia supports Bayer by offering a robust content management system and personalization tools that enhance digital experiences and streamline customer interactions across various channels. Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising.

Customer Experience 425

Customer Experience Social Media Analytics Chatbots 425

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers.

Customer Retention 90

Customer Retention Customer Journeys Customer Success Strategy 90

ClientSuccess

JANUARY 25, 2021

But taking a creative approach here – aka having a customer and CSM co-present on the value of support during an onboarding exercise – can take your events to the next level. And, of course, your team should treat your customer speaker as the VIP they are once the conference (or virtual event) arrives. Digital Marketing.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

InMoment XI

APRIL 18, 2023

Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show. Here’s an overview of their Q&A: What Is the Customer Show? All brands know that customer experience is important—delighting customers is the name of the game.

ROI 195

ROI Insurance Tips Healthcare 195

InMoment XI

OCTOBER 23, 2024

Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. For instance, First National Bank partnered with InMoment to better analyze data across all touchpoints using a custom text analytics model. This is because the plans are relevant to their specific financial situation.

Banking 195

Banking Customer Experience Effort Score Financial 195

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

Comm100

JANUARY 19, 2017

Apologizing for Canceling a Service or Event. Apologizing for Poor Customer Treatment. Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Frighten your customer with ominous details. Apologizing for Canceling a Service or Event. Event Manager.

Examples 223

Examples Customer Service Representative Customers Customer Service 223

Beyond Philosophy

NOVEMBER 10, 2014

In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises. Keeping Customers results in a high increase in value. Focusing on customer retention with a better Customer Experience will benefit your bottom-line expenses.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

eglobalis

AUGUST 13, 2024

Product launches become global events, and customers are willing to queue for hours to get the latest device. This ecosystem lock-in is a significant factor in customer retention. Customers trust Apple to deliver a consistently high standard of performance.

e-support 504

e-support Innovation Customer Centricity Loyalty 504

Comm100

MARCH 30, 2021

– Companies love omnichannel because it helps boost customer retention and lifetime value, improving the bottom line. (Oh, In 2020, with educational institutions forced to closed and their traditional open house event impossible, Dawson College used video chat to hold a virtual open house. Oh, and it’s free! ).

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

InMoment XI

MAY 4, 2023

In one segmentation use case, a major Retailer Co leveraged existing capabilities and assigned unique Guest IDs to consistently collect detailed data on customers. They were then able to provide specific coupons and product suggestions, even leveraging life events (i.e.

Strategy 221

Strategy Customer Experience How To Loyalty Programs 221

CSM Magazine

FEBRUARY 6, 2025

Cost-Effective Marketing Personalized merchandise works as both a customer retention strategy and a brand-awareness tool. A well-designed custom t-shirt featuring your logo or tagline is a surprisingly affordable way to spread your message far and wide while keeping existing customers loyal.

Loyalty 52

Loyalty Loyalty Programs Social Media Brands 52

GetFeedback

MARCH 4, 2019

Similarly, if a customer switches channels when reporting the same problem, he or she won’t need to repeat it. times greater annual increase in customer retention that those who don’t and improve customer satisfaction rates by 55% comparatively to others. improve customer retention. share events.

Social Media 186

Social Media Omni-Channel Advertising Customer Retention 186

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.

Analytics 195

Analytics Data Effort Score Social Media 195

CSM Magazine

FEBRUARY 5, 2025

If your business idea has potential and you’ve created a solid plan for your call center, approaching local angel investor networks or pitching at events could be a great way to attract funding. Be prepared to answer questions about expected revenue, customer retention strategies, and how your call center will stand out.

Call Center 52

Call Center e-support Social Media Financial 52

Experience Investigators by 360Connext

JUNE 22, 2021

Determine if there is a moment in the customer journey when they are most likely to leave. Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Customer interviews can be helpful here in discovering those moments. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

ijgolding

JANUARY 22, 2018

This involvement can create a positive workspace for your employees, where they feel not only that they have enough training to provide excellent customer service, but one in which they feel encouraged to go above and beyond for the customer.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Kayako

MAY 11, 2017

Companies that utilize big data and customer analytics see 14% more customer retention than companies that do not, according to a 2014 report by Aberdeen Group. Your new customer will expect certain supplemental information, such as instructions for best use and contact information in the event of a problem with a deliverable.

How To 248

How To Case Study Industry Customers 248

Optimove

MARCH 19, 2025

From Peak to Profit: CRM Strategies for Big Events This session covered how brands can maximize revenue during high-traffic events like Black Friday and the Super Bowl, ensuring long-term customer retention.

Connections 52

Connections Marketing CRM Banking 52

Experience Investigators by 360Connext

JUNE 20, 2018

Instead of focusing solely on the revenue generated by increasing customer retention, improving customer engagement and creating more customer loyalty… What happens when we do not engage customers? A customer isn’t a customer until they purchase something from you, right? It Starts with A Sale.

Engagement 179

Engagement Social Media Sales Loyalty 179

Optimove

MARCH 12, 2025

It encourages repeat purchases and strengthens customer relationships. #2. Host Virtual Launch Events or Webinars Generating excitement around new product launches helps build anticipation and increase early sales. Focus on Local Marketing Targeting local customers can strengthen community engagement and drive sales.

Retail 52

Retail Sales Strategy Marketing 52

SurveySensum

SEPTEMBER 21, 2023

This strategic move resulted in doubling their business, showcasing the power of leveraging customer retention to drive growth. Well, acquiring new customers can costs you five times more than keeping the ones you have. So, customer retention is indeed crucial. What is the Customer Retention Rate?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52