Customer Retention, First Call Resolution and Lifetime Customer

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Customer Retention

First Call Resolution

Lifetime Customer

Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

BlueOcean

OCTOBER 6, 2020

Well, in a B2B customer success model, measuring renewal rates holds your outsourced partner accountable to targets that are tied to revenue and retention. Total Value Returned Rate is a key metric that also has to be tied to customer retention. After all, it’s also proven that a strong omnichannel strategy (i.e.

Customer Care

Customer Care Contact Center Effort Score Net Promoter Score

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. The same is true for first call resolution and average handle times.

Contact Center

Contact Center Customer Care Average Handle Time Consumers

Customer Experience Update

Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

Bilingual Customer Support: Where Live Agents and AI Coincide

Stay Connected