LoyaltyPlus

AUGUST 22, 2018

A key challenge in today’s market is to continuously focus on customer experience and the ability to direct, or influence user behaviour to build “enterprise loyalty”, which means – being able to successfully influence emotional behaviour to obtain complete customer retention and attract new customers.

Gamification 53

Gamification CRM Loyalty Programs Touchpoint 53

Gainsight

MARCH 19, 2025

times more likely to understand their customers buying behaviors and journeys deeply, leading to smarter marketing and better products. When customers feel heard and valued, they become advocates. Plus, a strong community boosts customer retention, directly enhancing customer lifetime value.

Management 52

Management Gamification Customer Retention Loyalty 52

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

Team Support

MAY 17, 2019

If you’ve ever worked in or been a part of the customer support industry, you’ve likely seen or directly experienced “contents” or “games” like the scenarios listed above. In the high-touch, high-value, and relationship oriented B2B (business-to-business) industry, these gamification tactics simply aren’t a good idea.

Gamification 49

Gamification B2B B2C Infographics 49

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right?

Customer Retention 52

Customer Retention Software Gamification e-support 52

Perkville

FEBRUARY 12, 2021

If you have a Perkville rewards program, your customer engagement efforts can be easily automated in a way that is fun for members through gamification, and supports customer retention. Read our strategies to engage members during and after the Coronavirus with rewards on the Mariana Tek blog here!

Gamification 92

Gamification Engagement Rewards Programs How To 92

rethinkCX

FEBRUARY 17, 2025

Why Customer Loyalty Matters Loyal customers are not only repeat buyers but also brand promoters who drive word-of-mouth marketing. Studies show that increasing customer retention by just 5% can boost profits by up to 95% ( Harvard Business Review ). Key Psychological Drivers of Customer Loyalty 1.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

Experience Investigators by 360Connext

JUNE 22, 2021

Get proactive about how to engage with customers who might receive statements or invoices but little else. That bank savings account customer might be interested in financial education, or not. Others might be motivated by gamification. A little attention and intention in the customer journey can go a long way.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

SurveySensum

SEPTEMBER 21, 2023

This strategic move resulted in doubling their business, showcasing the power of leveraging customer retention to drive growth. Well, acquiring new customers can costs you five times more than keeping the ones you have. So, customer retention is indeed crucial. What is the Customer Retention Rate?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

ijgolding

NOVEMBER 23, 2018

If I am to be completely honest, Voice of the Customer (VOC) measurement is being practised so badly, many are conning themselves into believing they are doing a wonderful job in the eyes of the customer – when the reality could not be further from the truth. Gamification. Organisational silos. Lack of capability.

Measurement 208

Measurement Banking Gamification Financial 208

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. Got a customer community that’s gathering dust?

How To 52

How To Roadmap Self Service Gamification 52

TechSee

JUNE 25, 2019

Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. For example, an angry customer might be routed to the customer retention team, and a happy, satisfied customer might be routed to the sales team to be pitched a new product or service. Gamification.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

SurveySparrow

JANUARY 14, 2020

Because there are plenty of options for your customers and a small slip from your side can make them leave you. This is why you need to have a customer retention plan in place. The importance of customer retention cannot be explained in one or two sentences. What is customer retention? Saves money.

Customer Retention 52

Customer Retention Gamification Loyalty Programs Feedback 52

ProProfs Chat

SEPTEMBER 9, 2020

Why Is There A Buzz Around Customer Loyalty? Loyalty programs work because they are like a shortcut to customer retention which is a game changer for many businesses. According to the Pareto Principle , “20% of a brand’s existing customers are responsible for 80% of its future revenue.”. Customer Retention Rate.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. This approach can make training more engaging and enjoyable, which can lead to better retention and application of the learned skills. Request a demo today to learn more!

Contact Center 84

Contact Center Gamification Training Chatbots 84

Perkville

NOVEMBER 1, 2021

You can easily automate your customer engagement efforts in a way that is fun for members through gamification, and supports customer retention.

Gamification 52

Gamification Engagement How To Customer Retention 52

ProProfs Chat

SEPTEMBER 20, 2019

Having understood the importance and purpose of customer service in the business, let us dig deep to learn why it is the primary stepping stone to your business success. Improves Customer Retention Rate. When you acquire a new customer, it costs you five times more than retaining an existing one. The Technology Angle.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

ChurnZero

MAY 4, 2023

According to Higher Logic , a customer community can improve engagement rates by up to 21%. Further, two-thirds of companies (66%) with an online community say it has a positive “impact on customer retention.” Tips for building an online customer community At ChurnZero, we take pride in following our own CS advice.

Tips 98

Tips Gamification Feedback Customer Success 98

Optimove

DECEMBER 7, 2023

Focus on increasing the number of items your first-time customers add to their carts. You can also introduce gamification elements, such as a digital punch card system, to reward customers for buying more items. Can Better Segmentation Improve Retention?

Loyalty 75

Loyalty How To Gamification Policies 75

CSM Magazine

NOVEMBER 3, 2023

Staying Ahead of the Competition: Competitor Analysis To quickly identify which areas a site needs to improve, a thorough and targeted competitor analysis strategy can go a long way toward improving individual customer satisfaction.

Sports 52

Sports Customer Satisfaction Gamification Strategy 52

BirdEye

JUNE 15, 2023

Besides, it makes customers feel good knowing they are also giving back to their causes and communities by sending referrals to your business. Gamification Use gamification elements, like a leaderboard or badges, to encourage customers to refer more friends.

Sales 98

Sales Social Media Gamification Brands 98

Stella Connect

JANUARY 20, 2022

After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. Embrace gamification, such as trivia games or peer challenges. Use a mix of learning aids and experiences, including peer-led training and role play.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

ECXO

JANUARY 30, 2024

When customers face challenges or issues with a product or service, they rely on these areas of the brain to find solutions. Brands that provide effective problem-solving mechanisms, such as efficient customer service, can create positive experiences that enhance customer retention and loyalty.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

Playvox

MARCH 12, 2024

Motivated agents are more likely to be committed to their work, leading to improved productivity, higher quality interactions with customers, and ultimately greater satisfaction for both employees and customers. This, in turn, leads to higher customer retention and increased profitability for the business.

Contact Center 78

Contact Center How To Call Center Gamification 78

inSided

OCTOBER 2, 2019

That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) I know what you are thinking, what has self-service got to do with increasing customer retention? at the forefront of your overall business goals.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

Customer Service 65

Customer Service Net Promoter Score Loyalty Programs Gamification 65

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Perkville

AUGUST 9, 2019

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Gamification 40

Gamification Industry Innovation Loyalty 40

CustomerSuccessBox

MAY 11, 2021

A SaaS customer only pays 5-15% of total potential Lifetime Value upfront, the rest will only come in as future revenue IF you’re able to retain that customer. a mere 5% increase in customer retention could increase profits by 25-95%. . And as per the Harvard Business School report.

Gamification 52

Gamification Touchpoint CRM Customer Success 52

InteractionMetrics

FEBRUARY 20, 2025

Retention rate: A high NPS should ideally reflect strong customer retention. Measuring NPS alongside retention data enables companies to gauge the long-term sustainability of their customer relationships. You can also encourage your customer base to participate through gamification.

NPS 52

NPS Net Promoter Score Strategy How To 52

Retently

APRIL 18, 2024

Analyzing in-app NPS survey data enables companies to identify customer satisfaction trends, benchmark against the industry, and turn feedback into action, impacting product improvements and customer retention strategies. What’s NPS All About? But how do you encourage more users to take part without nagging them?

NPS 78

NPS Survey Net Promoter Score Effort Score 78

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Gamification has become an almost integral part of every learning and training program.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. We use gamification in community a lot.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

SurveySensum

JULY 9, 2024

Customer Retention Did you know that 21% of Starbucks customers return within three days, with 10% returning within just one day? Starbucks is certainly excelling at the customer retention game. Customers earn stars for every dollar they spend, which can then be redeemed for free drinks, treats, etc.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

LoyaltyPlus

AUGUST 4, 2017

To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. CRM solutions are not just a nice-to-have, but a necessity in a world where customer retention is of prime importance. Bridging the gap. Get the unfair advantage. Benefit from over 25 years of experience with LoyaltyPlus.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

Clicktools

MAY 30, 2017

These speak to the financial impacts of customer retention, realities of re-purchase, and the ripple effect of loyal customers: Profound Financial Impact: As Esteban Kolsky presented at our C3 conference , it is six to seven times more expensive to attract a new customer than it is to retain an existing one.

Gamification 40

Gamification Customer Centricity Customer Retention Financial 40