Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Experience Investigators by 360Connext

JUNE 22, 2021

Get proactive about how to engage with customers who might receive statements or invoices but little else. That bank savings account customer might be interested in financial education, or not. Others might be motivated by gamification. A little attention and intention in the customer journey can go a long way.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. How to build and grow a digital customer community.

How To 52

How To Roadmap Self Service Gamification 52

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? The right community management platform will make that easy.

How To 59

How To Gamification Effort Score eBook 59

SurveySparrow

JANUARY 14, 2020

Because there are plenty of options for your customers and a small slip from your side can make them leave you. This is why you need to have a customer retention plan in place. The importance of customer retention cannot be explained in one or two sentences. What is customer retention? Saves money.

Customer Retention 52

Customer Retention Gamification Loyalty Programs Feedback 52

InteractionMetrics

FEBRUARY 20, 2025

The result is a clear roadmap to improvement for your company. Retention rate: A high NPS should ideally reflect strong customer retention. Measuring NPS alongside retention data enables companies to gauge the long-term sustainability of their customer relationships.

NPS 52

NPS Net Promoter Score Strategy How To 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52