ChurnZero

MARCH 3, 2022

Top five Customer Success resources brought to you by ChurnZero. How to crush SaaS customer onboarding: a roundup of expert advice. SaaS onboarding makes or breaks your customer retention. In this playbook, we catalog the fifteen common monsters that attack customer retention.

Resources 98

Resources Customer Success Handbook eBook 98

Kayako

JANUARY 24, 2018

This is the most important step towards becoming a customer-centric company since it’s pretty hard to be customer-centric if you can’t get everyone to agree on what that means!”. Jeff Toister is the bestselling author of The Service Culture Handbook. Customer support works better as a team sport.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

inSided

APRIL 7, 2020

“ The leading indicators for customer retention and expansion tend to be around the level of engagement between the client and the vendor. ” — Ashvin Vaidyanatham (Chief Customer Officer at Gainsight) and Ruben Rabago (Chief Strategist at Gainsight) in their book, ‘The Customer Success Professional's Handbook.’.

Handbook 59

Handbook Chief Customer Officer Customer Engagement Engagement 59

Thematic

MARCH 18, 2025

Also, AI-driven customer insights lead to measurable business growth and help businesses stay ahead. Thematic’s seamless integrations ensure that businesses get a full picture of their customer experience, without extra work. Our guide can save you time by helping you understand what you need for effective feedback analysis.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

Thematic

OCTOBER 7, 2024

Understanding the true voice of your customers can be the difference between standing out or getting lost in the crowd. Research by the Aberdeen Group found that companies with a high-quality VoC strategy saw almost 10 times annual revenue growth due to higher customer retention.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . This reply from the airline operator raises the question – “why its customer service was available on Twitter only for limited hours, while the airline operated 24/7?”.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

ChurnZero

MARCH 3, 2022

Top five Customer Success resources brought to you by ChurnZero 1.) How to crush SaaS customer onboarding: a roundup of expert advice SaaS onboarding makes or breaks your customer retention. In this playbook, we catalog the fifteen common monsters that attack customer retention.

Resources 52

Resources Customer Success Handbook eBook 52

Thematic

OCTOBER 8, 2024

For example, clothing brands leverage VoC insights to create more personalized marketing campaigns by targeting customers with the styles or products they’ve shown interest in. Boosting Retention and Loyalty With 37.9% Surveys can be a powerful way to follow up with customers who haven’t purchased from you in a while.

Analytics 62

Analytics Tools Feedback Handbook 62

Hallmark Business Connections

AUGUST 11, 2021

developed a printed Period Handbook for Dads in Sweden. Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. You need to capture your audience’s attention in both spaces.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

Gainsight

JUNE 11, 2021

Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Pretium Solutions

JANUARY 1, 2012

Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. The key difference is how you focus your company.

Customer Centricity 49

Customer Centricity Handbook Loyalty Policies 49

Pretium Solutions

JANUARY 1, 2012

Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. The key difference is how you focus your company.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Pretium Solutions

JANUARY 1, 2012

Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. The key difference is how you focus your company.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JUNE 10, 2022

Drive customer adoption through training and change management best practices. Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives. Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals.

Customer Success 3

Customer Success Handbook Customer Journeys NPS 3

Education Services Group

FEBRUARY 19, 2019

Download our guide, Lead Nurture How-To Handbook. The post Customer Onboarding — Measuring Time To Value appeared first on Customer Success | ESG. Learn to turn more leads into sales with timely and targeted nurturing. Did you like this blog post? If so, then why not: Subscribe to This Blog.

Measurement 40

Measurement Case Study Handbook Software 40

SmartKarrot

MAY 15, 2023

“Key Account Management and Planning: The Comprehensive Handbook for Managing Your Company’s Most Important Strategic Asset” by Noel Capon In this comprehensive handbook, Capon delves into strategic planning, implementation, and management of key accounts. If not, this blog is specifically written for you!

Management 10

Management Handbook Case Study Customer Retention 10

SmartKarrot

NOVEMBER 16, 2022

The services of these professionals aim at turning each new client or subscriber into a loyal long-term customer. They maintain such a relationship with customers that they feel valued thus improving customer retention and leading to the company’s growth. Enhance retention rate and decrease the churn ratio.

Handbook 10

Handbook Customer Success Chief Customer Officer B2B 10

TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Storyminers

JULY 6, 2020

Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130