ChurnZero

MARCH 3, 2022

Top five Customer Success resources brought to you by ChurnZero. How to crush SaaS customer onboarding: a roundup of expert advice. SaaS onboarding makes or breaks your customer retention. In this playbook, we catalog the fifteen common monsters that attack customer retention.

Resources 98

Resources Customer Success Handbook eBook 98

Thematic

MARCH 18, 2025

Also, AI-driven customer insights lead to measurable business growth and help businesses stay ahead. It is commonly used in call centers and agent operations to track customer interactions and compliance metrics. Compliance & Data Retention : Helps organizations manage and store survey responses within a closed system.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

Thematic

OCTOBER 7, 2024

Understanding the true voice of your customers can be the difference between standing out or getting lost in the crowd. Research by the Aberdeen Group found that companies with a high-quality VoC strategy saw almost 10 times annual revenue growth due to higher customer retention. That could be via social media, email, or an app.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Storyminers

JULY 6, 2020

In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Kate Nasser. Marsha Collier. Martha Brooke.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ChurnZero

MARCH 3, 2022

Top five Customer Success resources brought to you by ChurnZero 1.) How to crush SaaS customer onboarding: a roundup of expert advice SaaS onboarding makes or breaks your customer retention. In this playbook, we catalog the fifteen common monsters that attack customer retention.

Resources 52

Resources Customer Success Handbook eBook 52

Thematic

OCTOBER 8, 2024

For example, clothing brands leverage VoC insights to create more personalized marketing campaigns by targeting customers with the styles or products they’ve shown interest in. Boosting Retention and Loyalty With 37.9% Surveys can be a powerful way to follow up with customers who haven’t purchased from you in a while.

Analytics 62

Analytics Tools Feedback Handbook 62

Hallmark Business Connections

AUGUST 11, 2021

developed a printed Period Handbook for Dads in Sweden. Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. It’s a tactile, creative way for customers to interact with the brand.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

Storyminers

JULY 6, 2020

In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Kate Nasser. Marsha Collier. Martha Brooke.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Gainsight

JUNE 11, 2021

Major Takeaways: If you want to start a REAL business conversation, feel good about the value you are delivering to your customers, and have a sense of relief that you can position anything with your customers, there’s one word you need to start using with them. Major Takeaways: “Customer education activates customer success.”

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Pretium Solutions

JANUARY 1, 2012

Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. The key difference is how you focus your company.

Customer Centricity 49

Customer Centricity Handbook Loyalty Policies 49

Pretium Solutions

JANUARY 1, 2012

Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. The key difference is how you focus your company.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Pretium Solutions

JANUARY 1, 2012

Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. The key difference is how you focus your company.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Education Services Group

FEBRUARY 19, 2019

After all, your interaction with a customer doesn’t end when their check clears — you need to keep them informed, engaged, and satisfied if you want to convert a one-time purchaser into a repeat buyer, a long-term subscriber, or an advocate for your brand. Download our guide, Lead Nurture How-To Handbook.

Measurement 40

Measurement Case Study Handbook Software 40

SmartKarrot

JUNE 10, 2022

Drive customer adoption through training and change management best practices. Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives. Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals.

Customer Success 3

Customer Success Handbook Customer Journeys NPS 3