Customer Retention Handbook Multi-Channel 
Thematic
FEBRUARY 24, 2025
The key is not just collecting data—but acting on it before customers decide to leave. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Yet, many businesses struggle to connect the dots and gain a holistic view of their customer journey.
TechSee
JUNE 16, 2022
Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. He also sits on the board of Directors for CSPN. Follow on LinkedIn.
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Thematic
MARCH 18, 2025
Also, AI-driven customer insights lead to measurable business growth and help businesses stay ahead. Unified Customer Voice Thematic integrates feedback from multiple channels—surveys, social media, and support tickets—into one unified view. Limited to Web Data: Lacks multi-channel customer experience analysis.
Thematic
OCTOBER 8, 2024
For example, clothing brands leverage VoC insights to create more personalized marketing campaigns by targeting customers with the styles or products they’ve shown interest in. Boosting Retention and Loyalty With 37.9% Surveys can be a powerful way to follow up with customers who haven’t purchased from you in a while.
SurveySensum
JULY 14, 2020
Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. LinkedIn : [link]. Website : [link].
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