Customer Retention Handbook NPS 
Thematic
OCTOBER 30, 2024
This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. Customer reviews : Customer reviews on websites, apps, or social media can provide valuable feedback on products and services, highlighting areas for improvement.
Thematic
FEBRUARY 24, 2025
It takes a fast and flexible approach to gathering feedback, ensuring customer insights drive key business decisions. Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. One example?
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Thematic
MARCH 30, 2025
For customer experience teams, KPIs like customer satisfaction score (CSAT) , net promoter score (NPS) , and customer effort score (CES) help quantify how well you’re meeting customer needs. Ultimately, it helps ensure a boost in customer satisfaction. Without those KPIs, you'd be flying blind.
Thematic
MARCH 18, 2025
As said earlier, a customer insights platform is a tool that collects, analyzes, and organizes customer data from various sources, turning raw feedback into actionable insights. Also, AI-driven customer insights lead to measurable business growth and help businesses stay ahead.
Thematic
OCTOBER 7, 2024
Understanding the true voice of your customers can be the difference between standing out or getting lost in the crowd. Research by the Aberdeen Group found that companies with a high-quality VoC strategy saw almost 10 times annual revenue growth due to higher customer retention.
Thematic
OCTOBER 8, 2024
For example, clothing brands leverage VoC insights to create more personalized marketing campaigns by targeting customers with the styles or products they’ve shown interest in. Boosting Retention and Loyalty With 37.9% Surveys can be a powerful way to follow up with customers who haven’t purchased from you in a while.
ProProfs Chat
SEPTEMBER 20, 2019
To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . This reply from the airline operator raises the question – “why its customer service was available on Twitter only for limited hours, while the airline operated 24/7?”.
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