Thematic

OCTOBER 7, 2024

Understanding the true voice of your customers can be the difference between standing out or getting lost in the crowd. Research by the Aberdeen Group found that companies with a high-quality VoC strategy saw almost 10 times annual revenue growth due to higher customer retention.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Hallmark Business Connections

AUGUST 11, 2021

This thoughtful direct mail content also goes digital, as delighted pet owners are moved to share their experiences across social media channels. developed a printed Period Handbook for Dads in Sweden. Its response rate ranges from about five to nine times greater than that of email, paid search, or social media.”.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

Thematic

OCTOBER 8, 2024

Why VoC Analytics Matters Voice of the Customer (VoC) refers to your customers’ needs, expectations, and desires. This could include any data where your customers express an opinion about your business, such as surveys, online reviews , focus groups, and social media engagement.

Analytics 62

Analytics Tools Feedback Handbook 62

ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . This reply from the airline operator raises the question – “why its customer service was available on Twitter only for limited hours, while the airline operated 24/7?”.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

Gainsight

JUNE 11, 2021

Utilize LinkedIn and use photo/video to polish your social media presence. Major Takeaways: Sales and Customer Success relationships can be filled with friction. Major Takeaways: “Customer education activates customer success.” Start the kick-off asking the customer to commit resources and time.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132