Customer Retention Lifetime Customer Loyalty 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business?
ShepHyken
OCTOBER 4, 2021
Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones.
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CSM Magazine
JUNE 12, 2015
In that perfect world, customer retention would be at 100% and customer turnover would be zero. Since that’s not the world we live in, customers need to experience prompt and dedicated attention at every major customer touch point. Terrible experiences are what affect customer loyalty the most.
CSM Practice
SEPTEMBER 16, 2021
Without that crucial information, you can’t develop an effective customer retention strategy. Enter: Customer Lifetime Value. Let’s take a closer look at customer lifetime value, how to calculate it, why it matters for customer retention, and how to improve these metrics to amplify the success of your business.
BlueOcean
OCTOBER 6, 2020
Those data points still play a role in measuring performance, but your partner should have their eyes set on the bigger picture of customer success. Is your partner focused on metrics that help you assess and elevate customer loyalty or promotion and advocacy? After all, it’s also proven that a strong omnichannel strategy (i.e.
ChurnZero
JULY 14, 2021
And the good news is this metric is something that Customer Success teams can directly influence during the customer’s journey as they play a critical role in solving customer pain points and delivering value and business outcomes to increase customer loyalty and ultimately reduce churn.
CCO Council
MAY 13, 2014
In my previous post I described the historical retrospective approach whereby incremental per-customer or per–segment revenue gains are correlated with increasing loyalty and engagement. Expected change in customer value is another valuable means of demonstrating ROI.
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