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Your customerretention is super important to your bottom line—after all, customerloyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customerretention plan that can lead to long-term customerloyalty.
This marketing strategy isn’t about short-term wins or sales transactions; instead, it focuses on long-term customerretention. Relationship marketing works as it helps you understand your audience better and allows you to stay in constant touch with your customers. Why does relationship marketing work?
In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. Create a LoyaltyProgram Creating a loyaltyprogram is a great way to reward your most loyal customers for their continued support of your business.
Customerretention rate As much acquisition is important, retention is cheaper and more substantial in the long term. It’s easier to retain customers than to acquire new ones. This value over the number of customers you had at the beginning of the period gives you the retention rate.
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