inQuba

MARCH 12, 2025

By leveraging emotions, companies can drive brand loyalty, increase sales, and enhance customer retention. This post will explore how to effectively measure and optimize emotional marketing strategies to achieve better sales and customer retention. However, it lacks real-time adaptability and relies heavily on past data.

ROI 52

ROI Customer Retention Connections Measurement 52

GetFeedback

JANUARY 31, 2020

Customer retention is a leading critical performance indicator for companies in 2002, and for good reason. In fact, a survey by Brightback found that 97% of companies are prioritizing retention, proof of just how seriously businesses are taking this issue. Leverage CSAT for retention with focused survey questions.

Customer Retention 150

Customer Retention Survey Data Net Promoter Score 150

TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

InMoment XI

DECEMBER 7, 2023

Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. NPS is a great place to start when you’re looking to measure customer experience.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

NPS 108

NPS Software Net Promoter Score Multi-Channel 108

Retently

NOVEMBER 27, 2024

Analyzing Market Trends and Customer Behavior 2. Personalizing the Customer Journey 3. Expanding Revenue Channels 4. Building Customer Loyalty for Retention 6. Let’s explore how expanding revenue channels can complement personalization for even greater growth. Emerging Channels 1.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

InMoment XI

SEPTEMBER 17, 2024

The customer journey is so important because it is the foundation on which customer acquisition and customer loyalty are built. Most consumers express a desire to interact with a brand across multiple channels, but 77% of brands admit they struggle to create a cohesive customer journey across those channels.

Customer Journeys 195

Customer Journeys Net Promoter Score Self Service Touchpoint 195

ChurnZero

AUGUST 25, 2021

Assessing customer satisfaction is crucial and has become an important part of driving growth for a variety of businesses. A Net Promoter Score (NPS) ® is one popular way of measuring customer satisfaction in a way that’s easy to understand. What is a Net Promoter Score (NPS)? How Do I Calculate My NPS?

NPS 98

NPS Net Promoter Score Customer Journeys Customer Satisfaction 98

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. While it shines in NPS insights, CustomerGauge falls short in a few key areas. It helps businesses manage multi-contact, hierarchical customer structures.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Survey for Net Promoter Score (NPS). NPS is found to correlate with revenue growth and NPS leaders tend to grow at twice the rate of their competitors. Composite Scorecard Index.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

Retently

JULY 4, 2023

From GE to Apple, many of the world’s biggest companies use Net Promoter Score ® to measure and track customer sentiment. Most swear by NPS® as the most accurate and effective means to measure loyalty and satisfaction among customers. What value can NPS provide for your much smaller, more hands-on business?

Net Promoter Score 158

Net Promoter Score NPS Multi-Channel Feedback 158

Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. That’s where NPS (Net Promoter Score) comes in. This is a helpful customer satisfaction metric that can tell you exactly how your customers feel about your products and services. So, what is NPS ?

Ecommerce 79

Ecommerce NPS Retail Software 79

SurveySensum

DECEMBER 24, 2024

GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Thematic

FEBRUARY 24, 2025

It takes a fast and flexible approach to gathering feedback, ensuring customer insights drive key business decisions. Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. One example?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Storyminers

DECEMBER 22, 2017

Implementing the insight from research into your Customer Experience strategy and acting accordingly is a different story. Good workflow — which automates processes around driving customer related actions — is a key component of a positive customer experience strategy.

Customer Experience 138

Customer Experience Self Service Multi-Channel Customers 138

SurveySensum

FEBRUARY 17, 2025

This step can help businesses identify trending themes or popular issues among customers. Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

Thematic

JANUARY 7, 2025

NPS) and qualitative (e.g., Prioritise feedback linked to critical outcomes like customer retention. Gather and Prepare Your Data Once it's clear to you what you want with your sentiment analysis tools, start collecting data from relevant sources: Direct feedback: Surveys, reviews, or NPS (Net Promoter Score) responses.

Analysis 62

Analysis Social Media How To Effort Score 62

Thematic

MARCH 18, 2025

As said earlier, a customer insights platform is a tool that collects, analyzes, and organizes customer data from various sources, turning raw feedback into actionable insights. Also, AI-driven customer insights lead to measurable business growth and help businesses stay ahead.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right?

Customer Retention 52

Customer Retention Software Gamification e-support 52

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), 2) Make the Case: In the “age of the customer” organizations heavily invest in improving their customer experience.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Thematic

MARCH 2, 2025

This company used Thematic to analyze data and gain customer insights, helping them improve multi-segment experiences, address app crashes, and resolve fulfillment issues. This allowed them to improve features based on real customer needs. Companies that track customer insights can identify churn risks early and take action.

Customer Insights 62

Customer Insights Analysis Social Media Analytics 62

SurveySensum

MAY 11, 2023

— By listening to your customers, of course! One way to do this is by using Net Promoter Score (NPS), a simple and widely used metric that helps businesses measure customer satisfaction, benchmark their performance against competitors, and identify areas for improvement. What is NPS? What’s a good NPS score in retail?

NPS 52

NPS Retail Net Promoter Score Effort Score 52

ChurnZero

AUGUST 25, 2021

Assessing customer satisfaction is crucial and has become an important part of driving growth for a variety of businesses. A Net Promoter Score (NPS) ® is one popular way of measuring customer satisfaction in a way that’s easy to understand. What is a Net Promoter Score (NPS)? How Do I Calculate My NPS?

NPS 52

NPS Net Promoter Score Customer Journeys Customer Satisfaction 52

ChurnZero

FEBRUARY 14, 2023

For example, large enterprise software deals are often structured on an annual contract cadence (or even a multi-year cadence), so ARR is usually best. Customer Success metric 2: customer retention rate Customer retention rates measure a company’s ability to retain customers.

Metrics 94

Metrics Customer Success Net Promoter Score Company 94

delighted

JANUARY 4, 2022

Collecting – and responding to – customer feedback makes the people who buy from you feel connected and listened to. For example, when you engage with your customers on social media channels or call out when you’ve improved your product thanks to customer feedback, people see that you care about the customer experience.

Feedback 89

Feedback Net Promoter Score Effort Score NPS 89

ChurnZero

OCTOBER 12, 2021

Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards.

Effort Score 98

Effort Score NPS Healthcare Training 98

ChurnZero

NOVEMBER 2, 2018

Breaking Down the Ultimate Question – NPS (Net Promoter Score). Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. You can think of it as a numerical value that indicates how loyal your customers are.

NPS 95

NPS Net Promoter Score Customer Journeys Effort Score 95

ProProfs Chat

JUNE 26, 2020

The customers will see the callback message when they request one during or after a customer support process. 50 EXAMPLES OF CANNED RESPONSES > Channels. Channels are different mediums you choose to connect with your customers. Surveys can be conducted frequently to gauge improvement in customer experience.

Customer Service 119

Customer Service Net Promoter Score e-support Multi-Channel 119

Totango

AUGUST 11, 2022

The wide variety of channels involved in SaaS customer exchanges and the multi-faceted levels of decision-makers who may be involved make digital client interactions and relationships highly complex. Reach Customers Where They Are. To optimize your digital communications, strive to reach customers where they are.

Tips 113

Tips Customer Journeys How To Net Promoter Score 113

SurveySensum

JULY 14, 2020

Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pink Guava

AUGUST 3, 2021

How Empowered Customers can make a difference to your Business In today's digital age, the lines between the physical store and digital experience have vanished. There has been a complete shift as the brick-and-mortar store experience, and multi-digital channels are governed by customer behavior, engagement, and expectations.

Customer Journeys 98

Customer Journeys Touchpoint Social Media e-support 98

Confirmit

SEPTEMBER 22, 2019

NPS increased by 11% due to heightened customer focus and improvement initiatives that significantly reduced costs. To continually improve the relationship with resort owners, Wyndham Destinations Resorts Asia Pacific runs a multi-country VoC program. Customer experience focus has seen guest satisfaction rise by 3.8%

Multi-Channel 40

Multi-Channel NPS Travel Case Study 40

Thematic

SEPTEMBER 19, 2024

It helps you understand the motivations, preferences, and pain points driving customer behavior. Capturing VoC involves collecting and analyzing customer feedback through various channels. VoC insights can help businesses to improve customer satisfaction, boost customer retention, and enhance profitability.

Voice of Customer 62

Voice of Customer Tools Social Media Analysis 62

Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Take action on the insights to improve customer experiences and drive business change. Typical CEM software metrics include the following: NPS Score. Customer Effort Score.

CEM 40

CEM Software Multi-Channel Effort Score 40

Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Take action on the insights to improve customer experiences and drive business change. Typical CEM software metrics include the following: NPS Score. Customer Effort Score.

CEM 40

CEM Software Multi-Channel Effort Score 40